Trilingual Quality Analyst | QA & Process Improvement

TaskUs; Medellín; Presencial; COP 33.480.000 - 61.380.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Benefits package

Career growth opportunities

Descripción de la vacante

TaskUs is seeking a Trilingual Quality Analyst to design an end-to-end test plan and execute it to ensure the solution meets functional, performance, reliability, stability, and compatibility expectations.

The role involves auditing calls, coaching agents, and reporting metrics on a daily, weekly, and monthly cadence, while collaborating with team leads to raise quality across campaigns.

Formación

• Minimum 1 year of experience as Quality Analyst (preferred).
• Basic Excel/Google Sheets skills.
• Strong problem-solving abilities and customer focus.
• Familiarity with basic quality tools (cause and effect, histogram, correlation).
• Good written and verbal communication skills.
• Ability to provide constructive feedback assertively.
• Ability to work with minimal supervision and manage multiple projects.

Responsabilidades

• Audit calls/interactions/transactions for aligned agents.
• Coach agents for performance improvement.
• Report performance for aligned span daily/weekly/monthly.
• Provide inputs for audits, briefings and training needs.
• Lead team meetings with TLs for metric improvement.
• Participate in strategic projects for the campaign/LoB.
• Identify and elevate quality issues; verify fixes.
• Suggest process improvements based on customer feedback.
• Drive quality initiatives and campaigns for the span.
• Serve as SME for the campaign/LoB.

Conocimientos

Quality analyses

Excel/Sheets

Problem-solving

Quality tools

Customer focus

Communication

Initiative

Teamwork

Herramientas

Excel

Google Sheets

Descripción del empleo

TaskUs is seeking a Trilingual Quality Analyst to design an end-to-end test plan and execute it to ensure the solution meets functional, performance, reliability, stability, and compatibility expectations.

The role involves auditing calls, coaching agents, and reporting metrics on a daily, weekly, and monthly cadence, while collaborating with team leads to raise quality across campaigns.