Bilingual QA Analyst | Audits, Coaching & Improvement

TaskUs; Sur; Presencial; COP 27.900.000 - 44.640.000; Jornada completa

Descripción de la vacante

TaskUs is seeking a Quality Analyst to design and execute end-to-end test plans, measure quality metrics, and ensure the solution meets functional, performance, and compatibility requirements for our global campaigns.

You will audit calls, coach agents, report performance regularly, and partner with team leads to drive continuous quality improvements across the campaign/LoB. Bilingual in English and Spanish required.

Formación

• Bilingual in English & Spanish with at least B2 in English.
• Minimum of 1 year as Quality Analyst or similar role.
• Proficient in Excel/Google Sheets for data analysis.
• Strong problem-solving and communication abilities.

Responsabilidades

• Audit calls/interactions/transactions for aligned agents.
• Coach agents for performance improvement.
• Report performance for aligned span on a daily/weekly/monthly basis.
• Provide inputs for briefings and training needs.
• Identify and escalate quality issues per defined process.

Conocimientos

Bilingual in English & Spanish

Problem-solving skills

Customer centricity

Communication skills

Attention to detail

Team collaboration

Educación

BS or BA

2 years in college

Herramientas

Excel / Google Sheets

Descripción del empleo

TaskUs is seeking a Quality Analyst to design and execute end-to-end test plans, measure quality metrics, and ensure the solution meets functional, performance, and compatibility requirements for our global campaigns.

You will audit calls, coach agents, report performance regularly, and partner with team leads to drive continuous quality improvements across the campaign/LoB. Bilingual in English and Spanish required.