Bilingual FinTech Client Support Specialist (Remote)

Nuvei; Bogotá ciudad; Hybrid; COP 36,000,000 - 52,000,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Nuvei in Bogotá, Colombia is seeking a Client Support Specialist who will provide top-tier customer service across multiple channels from 8:00AM-6:00PM EST or 11:00AM-8:00PM EST. The role emphasizes teamwork, quality work, and effective use of process documentation to resolve inquiries and payments efficiently.

Fluency in English and Spanish is required, with a strong focus on professional communication and continuous learning in fintech support.

Qualifications

• Enjoys working within a team while delivering on accountabilities.
• Values creating high-quality work.
• Executes on well-documented processes and investigates solutions when there is a gap in documentation.
• Energized by professional skill development and learning opportunities.
• Proud of problem-solving ability.
• Fluent in English & Spanish.

Responsibilities

• Shifts: 8:00AM-6:00PM EST, 11:00AM-8:00PM EST.
• Provides exceptional customer experience by addressing inquiries using a variety of channels in a support-center environment.
• Answer inbound customer service and technical support calls from our customers.
• Leverage documentation and support resources to perform with precision.
• Rely on professionalism and tact to resolve difficult situations.
• Ensure timely and effective resolution of customer service and payment requests.
• Identify trends and report them to promote continuous process improvement.
• Perform other related tasks essential to the company’s success and our customers satisfaction.

Skills

Team player

Quality mindset

Process adherence

Learning mindset

Problem solving

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Nuvei in Bogotá, Colombia is seeking a Client Support Specialist who will provide top-tier customer service across multiple channels from 8:00AM-6:00PM EST or 11:00AM-8:00PM EST. The role emphasizes teamwork, quality work, and effective use of process documentation to resolve inquiries and payments efficiently.

Fluency in English and Spanish is required, with a strong focus on professional communication and continuous learning in fintech support.