US Credit Origination SME — Card Onboarding Lead

Sutherland; Bogotá; On-site; COP 388,412,000 - 582,619,000; Full time

Job summary

Sutherland is seeking a seasoned professional to lead the US credit originations operations, overseeing application intake, underwriting support, and decisioning to ensure compliant, efficient onboarding of new accounts. You will partner with Implementations, Operations, Product, and Risk to drive process improvements.

The role requires deep knowledge of credit bureau data, KYC/KYB, AML, and regulatory requirements, with strong communication skills in English and a proactive, detail-oriented

Qualifications

• Extensive knowledge of the US credit originations and account-opening ecosystem, gained from previous experience at a bank, issuer processor, or fintech lender.
• Deep understanding of the end-to-end originations lifecycle: application intake, identity verification, credit decisioning, underwriting support, funding, and account set-up.
• Strong knowledge of credit bureau data and scoring (Experian, Equifax, TransUnion), decisioning engines, and risk-based pricing.
• Working knowledge of KYC / KYB / CIP and AML requirements as they apply to account opening.
• Familiarity with the regulatory framework governing originations, including Regulation B (ECOA), Regulation Z (TILA), FCRA, and adverse action requirements.
• Proven ability to act as the central point of contact for the operations team on all things US credit originations, responding to queries and sharing insight from industry experience.
• Skilled at building strong relationships across departments (e.g. Implementations, Operations, Product, Risk) to foster teamwork and alignment on goals.
• Experience owning an operational learning strategy for US credit originations, upskilling internal teams and sharing knowledge and best practice.
• Comfortable working in a fast-paced environment where client service and understanding are critical to success.
• Exceptional oral and written communication skills in English, with the ability to adapt style and language for diverse audiences.
• Strong attention to detail and a methodical approach.
• Effective time management, with a strong sense of urgency and the ability to prioritise workloads.
• Able to work effectively both independently and as part of a team.
• Familiarity with Mastercard, Visa, Amex, and Discover originations requirements and platform functionality.
• Exposure to fraud and identity verification tools used at point of application.
• LoanPro, Taktile and Bloom experience

Responsibilities

• Lead the operational management and optimisation of credit card originations processes.
• Drive compliant, efficient onboarding of new accounts by overseeing application intake, underwriting support, and decisioning.
• Collaborate across functions to ensure smooth originations workflows and risk controls.

Skills

US originations knowledge

End-to-end origination lifecycle

Credit bureau data & scoring

KYC/KYB/CIP & AML

Regulatory familiarity (ECOA, TILA, F准

Operations leadership & liaison

Cross-functional collaboration

Operational learning strategy

Client service in fast-paced env

Fluent English

Attention to detail

Time management & urgency

Team player

Card originations platform familiarity

Fraud & identity verification tools

LoanPro, Taktile & Bloom

Tools

LoanPro

Taktile

Bloom

Job description

Sutherland is seeking a seasoned professional to lead the US credit originations operations, overseeing application intake, underwriting support, and decisioning to ensure compliant, efficient onboarding of new accounts. You will partner with Implementations, Operations, Product, and Risk to drive process improvements.

The role requires deep knowledge of credit bureau data, KYC/KYB, AML, and regulatory requirements, with strong communication skills in English and a proactive, detail-oriented