Bilingual Client Success & Onboarding Specialist

Revaya; Colombia; On-site; COP 42,000,000 - 65,000,000; Full time

Job summary

Revaya is seeking a Client Support Specialist to provide exceptional support for a property operations platform used by property managers, maintenance teams, and residents. This role handles client inquiries, troubleshooting, system setup, and onboarding to ensure smooth adoption and reliable performance.

The ideal candidate has property management experience, strong communication skills, and the ability to manage multiple priorities in a fast-paced, collaborative environment.

Qualifications

• Previous property management experience is required.
• Experience with SaaS, client support, or customer success is a plus.
• Strong problem solving and analytical abilities with attention to detail.
• Excellent written and verbal communication skills.
• Spanish-speaking ability is preferred for communicating with Spanish-speaking clients.

Responsibilities

• Respond to client support tickets quickly and meet a 2-hour SLA.
• Troubleshoot issues and guide clients through system setup and onboarding.
• Join client calls as needed to provide live support.
• Assist with check-in calls and coverage during absences.
• Conduct audits and updates to keep configurations accurate.
• Support the platform's maps and inspections features as needed.
• Coordinate cross-team tasks to ensure timely client service.
• Manage last-minute requests with a positive, solution-oriented approach.

Skills

Property management

SaaS customer support

Problem solving

Communication

Spanish proficiency

Multi-tasking

Workflow understanding

Job description

Revaya is seeking a Client Support Specialist to provide exceptional support for a property operations platform used by property managers, maintenance teams, and residents. This role handles client inquiries, troubleshooting, system setup, and onboarding to ensure smooth adoption and reliable performance.

The ideal candidate has property management experience, strong communication skills, and the ability to manage multiple priorities in a fast-paced, collaborative environment.