Automation Engineer - Global CRM & Workflows

Talently (United States); Bogotá; On-site; COP 72,634,000 - 138,664,000; Full time

Job summary

Talently (United States) seeks a Jr. Automation Engineer to join our team in Bogotá. The role focuses on administering CRM systems, automation tooling, and middleware to optimize customer experience platforms across multiple markets.

You will design workflows, manage permissions, and strengthen governance while supporting internal users in eight countries. The position emphasizes agile approaches, incident resolution, and continuous improvement of operational processes.

Qualifications

• Completed degree in Information Technology, Information Systems, or related fields.
• Experience with CRM systems (medium level), knowledge in sales/marketing automation tools, middleware tools (Make, Zapier, etc), and documentation repositories.
• Specialized knowledge: courses in AWS, Azure, or any programming language (Python, C++, Java, etc.) are highly desirable.
• Minimum of 2 years of experience in CRM system administration, preferably in medium to large companies and 1 year building basic automations (e.g., Make, AWS, Azure).

Responsibilities

• Manage and optimize Customer Experience platforms (CRM, chat/voice systems, middleware, and microservices), ensuring high availability, stability, and operational performance.
• Design, configure, and automate workflows, user groups, permissions, and operational processes to improve efficiency, productivity, and service delivery.
• Administer access controls and security permissions, ensuring governance, data integrity, and compliance with internal policies.
• Provide ongoing support, training, and enablement to internal users across 8 countries, driving effective platform adoption and utilization.
• Prioritize and manage continuous improvement initiatives using agile methodologies, while leading the resolution of critical incidents and operational escalations.

Skills

CRM administration

Automation tooling

Agile methodologies

Education

Information Technology/Information Systems degree

Tools

Make

Zapier

REST APIs

Webhooks

Microservices

Documentation repositories

Job description

Talently (United States) seeks a Jr. Automation Engineer to join our team in Bogotá. The role focuses on administering CRM systems, automation tooling, and middleware to optimize customer experience platforms across multiple markets.

You will design workflows, manage permissions, and strengthen governance while supporting internal users in eight countries. The position emphasizes agile approaches, incident resolution, and continuous improvement of operational processes.