Automation Engineer: AI-Powered CX & Low-Code Automation

PayJoy, Inc; Bogotá ciudad; Remote; COP 287,825,000 - 383,767,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

Indefinite contract

20 vacation days

Co-working travel perk

Professional development

Phone allowance

Home office equipment

Catered lunches

Job summary

PayJoy is seeking an Automation Engineer (Tools Specialist) to bridge low-code automation and software development across 9 countries. You’ll own PHP/Python APIs, Zendesk AI Agents, IVR platforms, and N8N/Make workflows, delivering AI-powered, data-driven solutions end-to-end.

Strong autonomy and cross-cultural collaboration across Brazil, South Africa, and Colombia are essential. Join the Global Tools team to drive end-to-end automation, contribute to Al platform evolution, and work with CX

Qualifications

• PHP 8.x and RESTful API design/consumption demonstrated.
• Experience with conversational AI and IVR platforms.
• Generative AI concepts and agentic automation familiarity.
• SOLID, PSR standards and API documentation practices.
• CX, fintech background across multiple countries and cultures.
• Fluent English; cross-cultural collaboration skills.

Responsibilities

• Design, build, and maintain low-code automation flows and APIs end-to-end.
• Develop RESTful APIs for bots and IVR systems with PHP stack; manage releases.
• Advance PayJoy AI platforms: generative AI, knowledge bases, and prompts.
• Translate business requirements into technical PRDs and Confluence docs.
• POC for IVR migrations (Amazon Connect, UJET) and cloud/CCaaS expansion.
• Own backlog in Jira; ship with tests, monitor post-release impact.

Skills

PHP 8.x

RESTful APIs

Postman

MySQL

Docker

Git

Conversational AI

IVR platforms

Generative AI concepts

SOLID & PSR

API documentation standards

CX / fintech domain experience

Tools

N8N

Make

Zendesk AI Agents

Amazon Connect / UJET

Jira

Confluence

Job description

PayJoy is seeking an Automation Engineer (Tools Specialist) to bridge low-code automation and software development across 9 countries. You’ll own PHP/Python APIs, Zendesk AI Agents, IVR platforms, and N8N/Make workflows, delivering AI-powered, data-driven solutions end-to-end.

Strong autonomy and cross-cultural collaboration across Brazil, South Africa, and Colombia are essential. Join the Global Tools team to drive end-to-end automation, contribute to Al platform evolution, and work with CX