Authorizations Representative

Pharmbills; Medellín; Remote; COP 138,664,000 - 204,695,000; Full time

Benefits offered by this job

Long-term engagement

Training provided

International team

US healthcare exposure

Job summary

Pharmbills is hiring an Authorizations Representative to manage insurance authorization requests, maintain patient records, and coordinate documentation between patients, providers, and internal teams. This remote role supports U.S. healthcare organizations from an international, multi-country team environment.

The position emphasizes accuracy, multitasking, and strong communication skills, with onboarding and ongoing training provided to ensure success in a fast-paced setting.

Qualifications

• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.
• Experience in healthcare administration, authorizations, medical billing, or customer support is a plus.
• Comfortable working with databases and administrative systems.

Responsibilities

• Submit and track insurance authorization requests.
• Follow up with insurance providers regarding pending approvals.
• Maintain accurate authorization and patient records.
• Review and collect required documentation from patients and clinicians.
• Monitor authorization statuses and resolve documentation issues.
• Collaborate with Admissions, Authorizations, and other internal teams.
• Support administrative tasks, including inbox management and appointment coordination.

Skills

Attention to detail

Organizational skills

Communication

Problem solving

Healthcare administration

Authorizations

Medical billing

Customer support

Database systems

Job description

Supporting Access to Quality Patient Care

Location: Remote, Metropolitan area Medellin

Why Pharmbills?

At Pharmbills, we support U.S. healthcare providers by delivering reliable operational solutions that help patients receive the care they need. With 1,200+ team members across 7 countries, we combine expertise, efficiency, and teamwork to make a meaningful impact.

What's This Opportunity About?

As an Authorizations Representative, you'll manage insurance authorization requests, maintain accurate patient records, and coordinate documentation between patients, providers, and internal teams. Your work will help ensure services are approved efficiently and delivered without delays.

Why You’ll Love This

• Stable, long-term engagement with growth paths.
• Opportunity to support top U.S. healthcare organizations and gain deep domain experience.
• Full onboarding and ongoing training — we set you up for success.
• A professional, supportive international team that values your expertise.

What You'll Do

• Submit and track insurance authorization requests.
• Follow up with insurance providers regarding pending approvals.
• Maintain accurate authorization and patient records.
• Review and collect required documentation from patients and clinicians.
• Monitor authorization statuses and resolve documentation issues.
• Collaborate with Admissions, Authorizations, and other internal teams.
• Support administrative tasks, including inbox management and appointment coordination.

What We're Looking For

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and problem-solving abilities.
• Experience in healthcare administration, authorizations, medical billing, or customer support is a plus.
• Comfortable working with databases and administrative systems.

What We Offer

• Competitive compensation package.
• Professional development and exposure to U.S. healthcare revenue cycle best practices.
• Collaborative international culture with structured support and training.