Customer Support (Latam Market)

goFLUENT; Colombia; Presencial; COP 36.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dynamic startup-like experience

Full onboarding and mentoring

Team-building events

Descripción de la vacante

A leading language solutions provider is seeking a Learning Consultant in Bogotá to enhance the learner experience through effective communication and support. You will guide learners through their language journey and collaborate with teams to ensure top-notch service. Ideal candidates will have a Bachelor’s degree, strong customer service skills, and be empathetic communicators. Enjoy a dynamic environment and opportunities for professional growth while helping learners succeed.

Formación

• Native Spanish speaker with good English (B1 or above).
• 1 year of experience in customer service.
• Internet savvy.

Responsabilidades

• Become an expert on products and services for learners.
• Communicate effectively with learners through various channels.
• Proactively optimize internal procedures.
• Encourage learners to utilize available resources and improve processes with feedback.

Conocimientos

Excellent communication skills

Customer support experience

Empathy

Organizational skills

Adaptability

Educación

Bachelor’s/College Degree in any field

Herramientas

MS Office

Google Docs

Open Office

Descripción del empleo

Are you passionate about helping others succeed? At goFLUENT, we’re looking for a motivated Learning Consultant to join our dynamic team in Bogotá, Colombia 🇨🇴.

This is your chance to make a real impact by ensuring our learners have an unforgettable experience and providing valuable feedback to improve our services.

As a Learning Consultant, you'll be at the heart of our customer experience, connecting with learners, guiding them on their language journey, and collaborating with our internal teams to deliver excellence.

If you're driven by making a difference and thrive in a supportive, customer-focused environment, we’d love to have you on board!

What You’ll Do

• Become an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT Training
• Offer the learner the best journey possible by understanding their expectations and efficiently providing solutions to any concerns
• Reply to our learners’ requests through several communication channels (phone, email, chat, etc.)
• Ensure smooth and efficient communication with internal teams
• Call students to encourage them to take full advantage of the available resources
• Be proactive in optimizing internal procedures, improving response quality, and enhancing learner feedback

You’ll love this job if you

• Are outstanding at communicating, both orally and in writing (Spanish is your native language)
• Have a good level of English (B1 or above)
• Have previous successful experience in customer support
• Are very empathetic and able to handle complex conversations to deliver a great customer experience
• Are organized, responsive, adaptable, sincere, and autonomous

We are looking for

• Someone based in Bogotá
• 1 year of experience in customer service
• Internet savvy and proficient in MS Office, Google Docs, and Open Office
• Bachelor’s/College Degree in any field

What we offer

• Dynamic, startup-like experience within the security of a fast-growing, 26-year-old Swiss-based company
• Learn from top executives and visionaries in the learning and language market
• The experience of joining an innovative organization with an international, vibrant working environment
• Full onboarding and fast ramp mentoring program leading candidates to success
• World-class learning experience by being a goFLUENT learner. Learn one of our 49 business languages!
• Ability to work from any of our 20+ offices around the world
• Exciting team-building events

Eager to learn more? Watch our video to discover goFLUENT in the words of our people worldwide:

https://www.gofluent.com/us-en/careers/