Associate Customer Specialist

Medtronic; Bogotá ciudad; A distancia; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Medtronic Bogotá-based team is seeking an Associate Customer Specialist to support the Canadian Training & Education organization. This remote role manages contract administration, payments, and compliance activities involving Healthcare Professionals, collaborating with Legal, Compliance, Finance, and Training teams.

You will process contracts and invoices, maintain records, and help drive process improvements while supporting stakeholders across Canada. Occasional travel may be required.

Formación

• Bachelor’s degree in a relevant field.
• 1–3 years of relevant professional experience.
• Minimum 1 year of experience supporting contracts, contract administration, contract processing, or contract-related activities.
• Proficient in Microsoft Office applications (Excel, Outlook, Word, PowerPoint).
• Ability to manage multiple tasks with accuracy and attention to detail.
• Strong organizational and stakeholder management skills.
• Fluent English communication (written and verbal).

Responsabilidades

• Receive and process requests to create contract records.
• Partner with Legal on Canadian Healthcare Professional consulting agreements and related contracts.
• Process invoices, payment requests, and other billing requirements.
• Perform audits and reviews of incoming requests and documentation.
• Coordinate with Compliance, Finance, Marketing, Legal, Accounts Payable, Vendor Master, and Training & Education teams to ensure timely execution.
• Communicate with internal stakeholders and Canadian Healthcare Professionals via email, phone, and business systems.
• Maintain departmental policies, procedures, and documentation.
• Support process improvements and workflow enhancements.
• Participate in special projects and initiatives.

Conocimientos

English fluency

Contract administration

Organizational skills

Stakeholder management

Microsoft Office

Educación

Bachelor's degree

Herramientas

SAP

Descripción del empleo

Flexible Work Arrangement

Bogotá, Bogota, Colombia

Full time

R76986

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.

The Associate Customer Specialist role supports the Canadian Training & Education organization by managing contract administration, payment processing, customer operations, and compliance-related activities involving Healthcare Professionals (HCPs). This position plays a critical role in ensuring contracts and payments are processed accurately, efficiently, and in accordance with company policies while collaborating with multiple cross-functional partners across the organization

This is a remote position based in Bogotá, Colombia, supporting stakeholders across Canada. Occasional travel may be required.

Responsibilities may include the following and other duties may be assigned:

• Receive and process requests to create contract records
• Partner with Legal on the creation and administration of Canadian Healthcare Professional consulting agreements and related contracts
• Process invoices, payment requests, and other billing requirements
• Perform audits and reviews of incoming requests and supporting documentation
• Coordinate with Compliance, Finance, Marketing, Legal, Accounts Payable, Vendor Master, and Training & Education teams to ensure timely execution of requests
• Communicate with internal stakeholders and Canadian Healthcare Professionals via email, phone, and business systems
• Maintain departmental policies, procedures, and documentation
• Gather, track, verify, and manage information from multiple sources to support operational activities
• Support process improvements and workflow enhancements
• Participate in special projects and business initiatives as assigned

Required Knowledge and Experience:

• Bachelor’s degree
• 1 to 3 years of relevant professional experience
• Minimum of 1 year of experience supporting contracts, contract administration, contract processing, or contract-related activities
• Experience working with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint
• Ability to manage multiple tasks and priorities while maintaining a high level of accuracy and attention to detail
• Strong organizational and stakeholder management skills
• Fluent English communication skills, both written and verbal

Preferred Qualifications:

• Experience supporting Healthcare Professional (HCP) engagements or customer-facing healthcare operations
• Experience in contract administration, payment processing, invoice management, or compliance-related activities
• Experience working in the medical device, healthcare, pharmaceutical, or other regulated industries
• Reporting, analytics, or data management experience
• Experience supporting cross-functional projects or process improvement initiatives
• Familiarity with SAP or other enterprise systems
• Customer service experience supporting internal or external stakeholders.
• French language proficiency

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world
• Grow a career reflective of your passion and abilities
• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

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