Credit Services Representative

Co1 Medtronic Colombia S.A.; Bogotá ciudad; Presencial; COP 60.000.000 - 100.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexwork model

Competitive benefits package

Descripción de la vacante

Medtronic in Bogotá is seeking a Credit & Collections professional to manage a customer portfolio, drive timely payments, and reduce credit risk. You will work with Sales, Customer Service, Billing, and Finance, leveraging SAP and KPI insights to support cash flow and business goals.

The role requires 2–4 years in collections, a relevant degree, and English at B2 level. The position follows a flexwork model in Bogotá with competitive benefits.

Formación

• Bachelor’s degree in accounting, Business Administration, Finance, Economics, or a related field.
• English Proficiency (minimum B2 level required).
• 2-4 years of experience in Customer Collections and/or Operational Finance.
• Practical knowledge in Accounts Receivable Management and KPI analysis (DSO, Overdue Balance, Collection Effectiveness).
• Intermediate or Advanced proficiency with Excel.

Responsabilidades

• Manage collection activities and follow up on assigned customer accounts to ensure timely payments.
• Monitor AR performance through aging analysis, DSO tracking, and related KPIs.
• Perform account reconciliations, investigate discrepancies, and support disputes resolution.
• Analyze payment trends and customer behavior to identify credit risks and actions.
• Collaborate with Sales, Customer Service, Billing, and Finance to reach collection objectives.
• Maintain documentation of collection activities and account updates in SAP.
• Identify and escalate credit risks while ensuring policy compliance.
• Support process improvement and automation in Credit & Collections.
• Advise customers on payment plans to recover balances and safeguard cash flow.

Conocimientos

Customer Collections

Accounts Receivable Management

English (B2)

Data analysis

Cross-functional collaboration

Educación

Bachelor's degree in accounting / finance / related field

Herramientas

SAP FSCM & Collections Management

Microsoft Excel

Power BI

Descripción del empleo

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide. In this role, you will be responsible for managing an assigned customer portfolio, driving timely collections, reducing credit risk, and ensuring the resolution of account disputes. You will collaborate closely with cross-functional teams including Sales, Customer Service, Billing, and Finance, while leveraging data analysis and customer insights to support business objectives and improve cash flow performance.

This position is based in Bogotá, Colombia, and follows a flexwork model.

Responsibilities may include the following and other duties may be assigned:

• Manage collection activities and follow up on assigned customer accounts to ensure timely payments and reduce overdue balances
• Monitor accounts receivable performance through aging analysis, DSO tracking, and other collection-related KPIs
• Perform account reconciliations, investigate discrepancies, and support the resolution of customer disputes
• Analyze payment trends and customer behavior to identify potential credit risks and recommend corrective actions
• Collaborate closely with Sales, Customer Service, Billing, and Finance teams to resolve issues and support collection objectives
• Maintain accurate documentation of collection activities, customer interactions, and account updates within SAP
• Identify, assess, and elevate credit and collection risks while ensuring compliance with internal policies and procedures
• Participate in continuous improvement and process automation initiatives within the Credit & Collections function
• Advise and negotiate with customers to establish payment plans, improve financial controls, and support the recovery of outstanding balances
• Contribute to the achievement of collection targets and cash flow objectives while supporting profitable business growth

Required Knowledge and Experience:

• Bachelor’s degree in accounting, Business Administration, Finance, Economics, or a related field
• English Proficiency (minimum B2 level required)
• 2-4 years of experience in Customer Collections and/or Operational Finance
• Practical knowledge in Accounts Receivable Management and Aging Analysis, Financial Metrics and KPIs (DSO, Overdue Balance, Collection Effectiveness)
• Intermediate or Advanced Proficiency with Excel

Nice to Have:

• Practical knowledge with SAP (preferably FSCM and Collections Management)
• Power BI Experience working with healthcare providers, insurance companies, or healthcare sector customers (EPS/IPS)

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people.

From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves.

We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives.

Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes.

Our industry leadership comes from the passion and ingenuity of our people. That’s who we are.

Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work.

Speed and decisiveness run through our DNA.

Diverse perspectives inspire our bold answers to any challenge that comes our way.

And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning.

These commitments set our team apart from the rest: Experiences that put people first.

Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life.

And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. Better outcomes for our world.

Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us.

We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.