Assistant Manager, Product Management Design & Solutions Global Case Manager

Scotiabank; Bogotá; Híbrido; COP 90.000.000 - 150.000.000; Jornada completa

Descripción de la vacante

Scotia GBS in Bogota, Colombia, seeks an Assistant Manager, Product Management, Design & Solutions to support the Global AML Transformation program and related initiatives. You will coordinate across Technology, AML Risk, PMO and business lines to keep programs on time and within budget.

You will translate business needs into design documentation, assess data insights, and help shape the product roadmap. The role demands strong communication, project management, and ability to work with diverse

Formación

• Prior Scotiabank experience highly preferred.
• Working experience with change management and influencing stakeholders.
• Deep analytical, project management and communication experience (strong professional writing and PPT presentation skills).
• Experience and technical know-how of risk management procedures, processes, and tools.
• AML experience and understanding of the Oracle system are an advantage.
• Proven problem-solving skills, ability to help others organize problem solving.
• Proven ability to operate independently and take initiative in supporting a program strategy.
• Proven ability in execution of complex and demanding tasks under strict time pressures.
• Solid judgment, strong negotiating skills, and a practical approach to implementation – including knowledge of Bank systems.
• Ability to balance regulatory requirements with the best interests of the Bank and its customers.

Responsabilidades

• Support the Manager in formulating the overall strategy for specific product (Oracle) and journeys assigned, delivering on the strategic roadmap for the platform.
• Translate technical solutions with design documentation and explore new technologies to improve the product.
• Understand core journeys and use competitive trends to inform and improve the product.
• Guide user experience through design documentation to support end-to-end understanding.
• Collaborate on queries of structured data/large databases to address business issues and operational practices.
• Apply data techniques to analyze past and current data to obtain insights about business challenges.
• Balance product-oriented vs. project-oriented metrics to achieve business goals.
• Participate in and support the product implementation roadmap.
• Assist with delivering within the established framework and align portfolio to enterprise delivery.
• Assist with release production validation, sign-offs, and defect tracking.

Conocimientos

UX writing

Inclusive design

Data analysis

Stakeholder management

Project management

Communication

PPT presentations

Educación

Bachelor’s degree in business administration, commerce, finance, or similar field

Herramientas

Power BI

Google Cloud

JIRA

Web Content Management

SQL

Python

Oracle

Descripción del empleo

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

Purpose

The Assistant Manager, Product Management, Design & Solutions Global Case Manager supports deliveryofthe Global AML Transformation program & assigned projects and day to day support activities. Working closelywith the Manager Design Strategy & Operational Support, the Assistant Manager will coordinate across thevarious stakeholder groups including, Technology, AMA, Business Lines (across the Enterprise), AML Risk,PMO, and others (as required), to support delivery or programs, plans, initiatives, and strategies on time andwithin budget for assigned products/platforms and services in scope.

Accountabilities

• Support the Manager, Product Management in the formulation of the overall strategy for specificproduct (Oracle) and journeys assigned, delivering on the strategic roadmap for the platform,prioritizing initiatives and securing necessary resources, leveraging effective collaboration, relationshipbuilding, and negotiation leading to "buy in" and decisions supported by relevant stakeholders,
• Applies a technical understanding of the assigned platform/product and works with technical teams toformulate the technical solutions and corresponding design documentation. Keeps an eye on the latesttechnologies and shares ideas on how to use them to improve the product,
• Understands the product and the core journeys in depth, and can use competition trends to inform andimprove the product, drawing ideas from across different industries with help to generate ideas for the
  product and its delivery,
• Understands the significance of qualitative aspects of the assigned product experience and can guidethe user on how the product performs, expressing such through effective design documentation thatsupport end to end understanding,
• Collaborate on queries of structured data / large databases assigned and managed, to addressbusiness issues and operational support practices ongoing such as logical access, audit retrieval, andproduction validation activities,
• Assists with employing various data techniques and procedures to perform the continuous iteration andanalysis of past and current data, to obtain insights about a business challenge / issue,
• Balances a product-oriented vs project-oriented approach applying an intuitive understanding of themetrics necessary to use the right metrics to attain business goals,
• Participates and supports the product implementation roadmap,
• Assist with delivering within the established framework and standards that govern and accelerateour global initiatives, and support optimization, financial accountability, and execution successacross the delivery value chain, including aligning portfolio to enterprise delivery framework,
• Assist with release production validation, obtaining sign offs, and providing defect tracking,aligning to program priorities for resolution,
• Contribute to an environment of effective and efficient operations, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet assigned obligations withrespect to operational risk & Business Sustainment accountabilities, regulatory compliance risk,AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational

Reporting Relationships (Job Titles only)

Primary Manager: Reports to Manager, Product Management Design & Solutions Global Case Manager

Direct Reports: N/A

Shared Reports: N/A

Dimensions

• Global mandate
• +40 projects/initiatives/year (vary in size and complexity)
• Spanish & English proficiency an asset
• Up to 28 jurisdictions with users across time zones ranging from Pacific to Atlantic

Education / Experience

• Prior Scotiabank experience highly preferred.
• Working experience with change management and influencing stakeholders.
• Deep analytical, project management and communication experience (strong professional writing and PPT presentation skills).
• Experience and technical know-how of risk management procedures, processes, and tools.
• AML experience and understanding of the Oracle system are an advantage.
• Proven problem-solving skills, ability to help others organize problem solving.
• Proven ability to operate independently and take initiative in supporting a program strategy.
• Proven ability in execution of complex and demanding tasks under strict time pressures.
• Solid judgment, strong negotiating skills, and a practical approach to implementation – including knowledge of Bank systems.
• Ability to balance regulatory requirements with the best interests of the Bank and its customers.
• Bachelor’s degree in business administration, commerce, finance, or similar field.
• Understanding Technology UX writing, Inclusive design.
• Understanding Human Behavior as it relates to UI design & Business and Product Strategy, Design Thinking.
• Systems thinking, secondary research and comparative methods, Qualitative User research, Analytics and Statistics, Evaluative Methods and Usability, Prototyping, UI and Interaction Design, Visual Design, Information Design and Information Architecture.
• Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct,
• Build partnerships globally with First Line, Second Line, Internal Audit, Technology, Data Governance Office, and other key stakeholders in connection with the Bank’s AML/ATF Program, and work collaboratively across functional teams to resolve open issues in a timely and effective manner,
• Engage in a testing support role on various levels by reviewing and supporting the Manager and Senior Manager providing feedback on test plans, test cases, analyzing/interpreting test results, and supporting Product Owner Acceptance Testing deliverables.
• Power BI and Google Cloud; JIRA, Web Content Management, UX wireframing, data programming language such as SQL and Python.
• Support Complex Implementations and Data Migration efforts.
• Ability to independently manage complex priorities focusing on balancing High Value deliverables under resource constraints.

Working Conditions

Work in an eco-system and/or a home office environment; non-standard hours are a common occurrence including periodic weekends in support of release and production validation activities,

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.