ASESOR SERVICIO AL CLIENTE

Romeu; Bogotá; On-site; COP 24,000,000 - 42,000,000; Full time

Benefits offered by this job

Positive Work Environment

Professional Development

Work-Life Balance

Competitive salaries

Health insurance promotions

Wellness programs

Culture of Innovation

Diversity and Inclusion

Corporate Social Responsibility

Job summary

ROMEU is seeking a Customer Service professional in Bogotá to support import operations in the Health Care sector. The role requires handling customs processes, documentation, and coordination with regulatory bodies to ensure compliant shipments.

We value analytical thinkers with attention to detail and strong teamwork. The candidate will contribute to a dynamic, health-focused logistics environment and will engage with cross-functional teams to optimize processes and customer satisfaction.

Qualifications

• Minimum of 2 years in customs operations within Health Care.
• Knowledge of medicines regulatory requirements and medical devices.
• Experience handling import processes and customs documentation.
• Familiarity with health regulatory records and sanitary registrations.
• Analytical skills, attention to detail, and teamwork.

Responsibilities

• Handle customs documentation and coordinate with regulatory entities.
• Support import operations in Health Care sector.
• Maintain compliance with applicable health regulations.
• Collaborate with internal teams to ensure smooth shipments.

Skills

Customer service

Attention to detail

Teamwork

Education

Professional background in Foreign Trade / International Business / Administration

Tools

Customs management systems

Foreign trade tools

Job description

At ROMEU , the leading Spanish holding company in international logistics and freight transport, we are constantly growing and expanding.

We are looking for professionals who are motivated to develop their careers in the international trade business and who align with our standards of effort and commitment.

Customer Service

What will your functions be?

Customer Profesional o tecnólogo en Comercio Exterior, Negocios Internacionales, Administración o carreras afines.

Experiencia mínima de 2 años en operaciones aduaneras del sector Health Care.

Conocimiento y manejo de normatividad relacionada con:

Medicamentos.

Dispositivos médicos.

Registros sanitarios y requisitos regulatorios.

Procesos de importación

Manejo de documentación aduanera y coordinación con entidades regulatorias.

Deseable conocimiento en sistemas de gestión aduanera y herramientas de comercio exterior.

Habilidades de análisis, orientación al detalle y trabajo en equipo.

What are we looking for?

Customer Service

What do we offer?

Working at our company provides:

• Positive Work Environment : We foster a collaborative and positive workplace that promotes employee well-being and satisfaction.

• Professional Development : We offer growth and development opportunities through our internal mobility platform and personalized training programs.

• Work-Life Balance : We value the balance between work and personal life.

• Compensation : We recognize and reward talent by offering competitive salaries aligned with skills and contributions.

• Additional Benefits : We provide complementary benefits such as special promotions for health insurance, training platforms, wellness programs, and other incentives that support overall health and well-being.

• Culture of Innovation : We strive to maintain a culture of innovation where ideas are valued and creativity is encouraged to tackle challenges and seek innovative solutions.

• Diversity and Inclusion : We celebrate diversity and promote an inclusive environment where every employee feels valued and respected.

• Corporate Social Responsibility : We are committed to corporate social responsibility, participating in initiatives led by the “_ Be Green _” team at ROMEU , which have a positive impact on the community and the environment.

By joining our team, you will not only find a place to contribute your skills but also an environment that appreciates and supports your personal and professional development.