Analista De Servicio Al Cliente

Goddard Catering Group Uruguay S.A.; Bogotá; On-site; COP 24,000,000 - 36,000,000; Full time

Job summary

Goddard Catering Group Uruguay S.A. Bogotá office seeks a Logistics and Service Intake Coordinator to support daily service operations for our clients. You will collect service orders, coordinate with production and logistics, and ensure accurate billing.

You will engage customers, propose service options, monitor schedules, and relay updates to supervisors. The role requires clear communication, organization, and a customer-focused approach to keep operations efficient.

Qualifications

• Experience handling service intake and customer requests.
• Ability to coordinate across production and logistics teams.
• Knowledge of invoicing and quotation processes.

Responsibilities

• Record and verify service orders with production and logistics.
• Inform supervisor and logistics staff of client orders by phone.
• Ensure all services are listed in the daily production control sheet and billing records.
• Communicate service needs to production scheduling for timely execution.
• Provide courteous service to internal and external clients during service intake.

Skills

Toma de servicios

Customer engagement

Logistics coordination

Invoicing

Quotations

Tools

Production control sheet

Billing platform

Job description

Welcome to a workplace where everyone passionately believes in one purpose!

Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.

With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America.

At GCG , we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment.

Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.

• Efectuar la toma de servicios, teniendo en cuenta las actividades, tareas y registros descritos en el instructivo para la Toma de Servicios.
• Incentivar al cliente al consumo de servicios, demostrando conocimiento y presentando alternativas de servicios.
• Informar al supervisor de producción y personal de logística al Auxiliar de Logística, vía telefónica, los pedidos solicitados por el cliente.
• Verificar que todos los servicios se encuentren relacionados en la Planilla Control Producción diaria, el cuadro de programación diaria con su respectivo comprobante de abordamiento, a fin de garantizar su facturación.
• Informar y entregar al coordinador de Producción toda la información que sea necesaria, para la programación de servicios.
• Coordinar los servicios con el Auxiliar de Logística, para cumplir con las necesidades y requisitos del cliente.
• Informar al Auxiliar de Logística y personal de Rampa el aumento de los vuelos, cierres, comparando la salida de la Planta con el cierre dado por la Aerolínea.
• Generar y mantener la base de clientes que con frecuencia solicitan pedidos, a fin de comunicarse con ellos para conocer y/o confirmar sus necesidades y manejo de cotizaciones.
• Recibir del cliente sus inquietudes, sugerencias, quejas y reclamos y transmitirlas al jefe inmediato.
• Recibir y verificar toda la facturación generada en Plataforma y Planta, según el servicio solicitado.
• Brindar al cliente interno y externo un trato cordial y amable durante la toma de servicio.

Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!