Airport Customer Service & Sales Associate

Lilipink & Yoi; Cartagena de Indias; Presencial; COP 20.088.000 - 33.480.000; Jornada completa

Descripción de la vacante

Otis Colombia is seeking a Customer Service Representative to greet and assist international travelers in the airport, handle ticketing and baggage, and resolve travel issues with a friendly, professional approach. The role requires English and Spanish proficiency, the ability to stand for long shifts, and willingness to travel for training.

Local terms apply and visas are not sponsored. The position emphasizes accuracy, courtesy, and a safety-first mindset as part of Otis' global team

Formación

• High school diploma or equivalent.
• Excellent interpersonal skills with proficiency in English and Spanish.
• Comfortable using computers and mobile devices.

Responsabilidades

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage.
• Preparing tickets, determining fares and routing to meet travel needs.
• Interacting with customers in a kind and helpful manner to build loyalty.
• Anticipating customer needs and maintaining responsibility during inconveniences.
• Upholding safety standards in daily operations.

Conocimientos

Interpersonal skills

English fluency

Spanish fluency

Customer service

Educación

High school diploma

Herramientas

Computers

Descripción del empleo

Otis Colombia is seeking a Customer Service Representative to greet and assist international travelers in the airport, handle ticketing and baggage, and resolve travel issues with a friendly, professional approach. The role requires English and Spanish proficiency, the ability to stand for long shifts, and willingness to travel for training.

Local terms apply and visas are not sponsored. The position emphasizes accuracy, courtesy, and a safety-first mindset as part of Otis' global team