Asistente De Ventas Y Experiencia Al Cliente – Global

Lilipink & Yoi; Cartagena de Indias; Presencial; COP 20.088.000 - 33.480.000; Jornada completa

Descripción de la vacante

Otis Colombia is seeking a Customer Service Representative to greet and assist international travelers in the airport, handle ticketing and baggage, and resolve travel issues with a friendly, professional approach. The role requires English and Spanish proficiency, the ability to stand for long shifts, and willingness to travel for training.

Local terms apply and visas are not sponsored. The position emphasizes accuracy, courtesy, and a safety-first mindset as part of Otis' global team

Formación

• High school diploma or equivalent.
• Excellent interpersonal skills with proficiency in English and Spanish.
• Comfortable using computers and mobile devices.

Responsabilidades

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage.
• Preparing tickets, determining fares and routing to meet travel needs.
• Interacting with customers in a kind and helpful manner to build loyalty.
• Anticipating customer needs and maintaining responsibility during inconveniences.
• Upholding safety standards in daily operations.

Conocimientos

Interpersonal skills

English fluency

Spanish fluency

Customer service

Educación

High school diploma

Herramientas

Computers

Descripción del empleo

Customer Service Representative - Full Time - Cartagena COL

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

As the face of our customers, here's what you will do: Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
• Preparing tickets, determining fares and routing to assure passenger's travel needs are met
• Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Minimum Qualifications

• High school graduate or equivalent certificate
• Minimum of 18 years old
• Excellent interpersonal skills with proficiency in English and Spanish
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for entire shift, as well lift and handle baggage
• Ability to travel to other countries for training purposes
• Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday
• Legally authorized to work in Colombia without sponsorship
• Ability to meet the Company attendance standards and uniform and appearance standards
• Ability to obtain a valid US Visa

Preferred Qualifications

• Previous airline, travel, or hospitality work experience
• Bachelor's degree
• Hold a valid passport and US Visa

On-Site

LOC42006: Otis Colombia - Carrera 8A No. 32-12 Ofic. 409 Av. Panamá Edifi. Fernando Diaz La Matuna, Cartagena

Full time

Resumen de funciones

¿Te gustaría unirte a una verdadera empresa internacional, impulsada por el talento, que valora la Seguridad, la Ética, la Calidad, la Innovación y las Oportunidades para los Empleados? Estarás apoyando los procesos administrativos de la empresa mediante la ejecución de actividades de soporte, organización y gestión documental, como parte de su proceso de formación práctica, fortaleciendo competencias administrativas y organizacionales bajo la supervisión del personal designado.

En un día normal tendrás que:

• Apoyar las actividades administrativas asignadas por el supervisor o área responsable.
• Realizar tareas básicas de gestión documental y archivo.
• Apoyar la elaboración, organización y actualización de registros administrativos.
• Colaborar en el seguimiento de procesos internos.
• Apoyar actividades de atención interna, comunicaciones y coordinación básica.
• Participar en capacitaciones, inducciones y actividades formativas.
• Cumplir en general con los lineamientos del Sistema Integrado de Gestión ISO (Calidad, Seguridad y Medio Ambiente)

¡Lo que necesitarás para tener éxito!

Educación: Estudiante activo de un programa técnico (preferiblemente SENA u otra institución avalada). Programas afines a áreas administrativas, contables, comercio exterior, o similares.

No se requiere experiencia

Additional Information

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .

#BuildWhatsNext

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.