Ai-Supercharged Executive Assistant

Rockstar; Bogotá ciudad; A distancia; COP 215.253.000 - 298.043.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Claude training and connectors

Weekly coaching

EA community and playbooks

Remote, full-time

Descripción de la vacante

Rockstar is seeking a highly experienced Executive Assistant to support U.S.-based healthcare practice owners in a fully remote role. You will manage calendars, emails, and tasks, draft communications in the owner's voice, and oversee projects and reporting.

Training in Claude and weekly coaching are provided to help you run AI inside a real business while maintaining HIPAA standards. You will coordinate schedules, travel, and operational workflows, ensuring confidentiality and high-quality

Formación

• Proven experience supporting a business owner or leader in a fast-paced setting.
• Experience using AI tools for real work.
• Strong time management with ability to prioritize deadlines.

Responsabilidades

• Own the owner's calendar, inbox, tasks, and daily follow-through.
• Draft outbound emails in the owner's voice and review before sending.
• Manage projects and create meeting agendas and presentations for meetings.
• Support practice coordination, referrals, and HIPAA‑compliant remote work.

Conocimientos

Executive support

Calendar management

Email management

AI tools usage

Project coordination

Written English

Herramientas

Claude AI

Google Workspace

Microsoft 365

Descripción del empleo

Job Description

This is a remote position.

Rockstar is hiring an AI‑Supercharged Executive Assistant to support U.S.-based healthcare practice owners on a full-time remote basis. This is a new role at Rockstar. It's built for an experienced executive assistant who wants to run AI inside a real business, and who knows that the tool is only as good as the person operating it.

In this role, you'll own the owner's calendar, inbox, tasks, and daily follow-through, working in a Claude AI environment built specifically for that practice. Claude drafts. You review, decide, and send. The practice owner never touches the technology. You'll get structured Claude training from your first week, weekly coaching with Rockstar's role lead, and a community of other EAs doing the same work.

KEY RESPONSIBILITIES

Calendar & Scheduling

• Manage the owner's calendar with consistent color coding, time blocking, and protected focus time
• Confirm every meeting's time, attendees, link, and purpose at least 24 hours in advance
• Use Claude's calendar connector to prepare daily and weekly calendar summaries, then check them against the real calendar before they go out
• Coordinate personal appointments and travel where the placement includes it

Inbox & Communication

• Triage the inbox daily: handle routine items, draft what needs the owner's voice, and upscale what needs their decision
• Draft outbound email through Claude in the practice's brand voice and review every draft before sending
• Follow a defined escalation matrix with set response windows for urgent, same-day, and routine items
• Acknowledge email within 4 business hours and flag anything urgent to the owner within 30 minutes

Tasks, Projects, Meetings & Reporting

• Keep one task tracker current every day, covering every commitment, owner, and deadline
• Coordinate projects across the owner, staff, and vendors, breaking them into clear steps and tracking milestones through to completion
• Build meeting agendas in Claude from what's open on the tracker
• Create presentations and slide decks for the owner's meetings, trainings, and partner conversations
• Turn meeting notetaker transcripts into same-day recaps with action items assigned to the right people
• Deliver a Daily Summary and Weekly Summary so the owner never has to ask what happened
• Pull reports from the practice's CRM, EMR, or spreadsheets and spot-check the numbers before they go anywhere

Practice Coordination & Administrative Support

• Follow up with patients and clients after interactions and close the loop
• Support referrals, waitlists, and scheduling-related workflows
• Handle invoices, PTO tracking, vendor coordination, and compliance reminders
• Write and maintain SOPs for recurring work
• For practices that include it, monitor social platforms and Google and Yelp reviews, and draft responses for the owner's approval

Claude Environment

• Keep the practice's brand voice file current as the practice changes
• Bring real drafts to weekly coaching calls and refine the environment based on what's working
• Maintain strict HIPAA compliance and patient confidentiality at all times. Claude never contacts a patient or staff member without your review

Requirements

• Proven experience as an Executive Assistant, Administrative Assistant, or similar role supporting a business owner or leader
• Hands‑on experience using AI tools for real work
• Strong project coordination and task management skills, with a track record of moving work from assigned to done
• Excellent time management and the ability to prioritize competing deadlines without dropping anything
• Strong presentation skills, including building clear, polished slide decks
• Excellent written English. You'll review and send communication in a business owner's voice every day
• Strong judgment about what to handle on your own and what to elevate
• Comfort working in Google Workspace or Microsoft 365
• Ability to work independently and keep steady communication with the practice owner
• Willingness to complete Rockstar's confidentiality and compliance training before your start date
• Reliable home office setup with a stable internet connection suitable for HIPAA‑compliant remote work

Preferred

• Experience with ChatGPT and Claude
• Experience in the healthcare industry, especially outpatient practices such as physical therapy, occupational therapy, or speech therapy
• Experience with Canva
• Familiarity with HIPAA and handling patient information
• Familiarity with EMR platforms such as Prompt, WebPT, or Raintree, or CRMs such as HubSpot or Zoho
• Experience with project management tools such as Asana or Monday.com

What we look for

• Judgment: you know what to handle, what to draft, and what to elevate, and you don't elevate out of caution
• Follow-through: if it's not written down and tracked, it isn't handled. You close every loop
• Discretion: you handle the owner's information and patients' information with care, and only share it with the people who need it
• Curiosity: you want to get better at running AI, and you bring real drafts and real questions to coaching every week
• Ownership: you never send a draft you haven't read. Claude makes you faster. You make it correct

Benefits

• Competitive salary based on experience
• Structured Claude training, including connectors, reporting, meeting summaries, and agenda building
• Weekly one‑on‑one coaching with Rockstar's role lead
• A private community of EAs in this role to share what's working and solve problems together
• Access to Rockstar's playbooks and VA Academy for long-term career growth
• Stable, full‑time remote work with U.S.-based healthcare practices

Requirements

Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre‑authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.