AI-Driven Network Strategy & Staffing Analyst

Amazon; Bogotá; Presencial; COP 60.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

Amazon Operation Services Colombia S.A.S. - H74 is seeking a Business Analyst in Network Strategy and Performance to own processes and analytics that shape how Amazon serves customers globally.

They are an analytical problem solver who is comfortable in a fast-paced, multi-tasked, high-energy environment. They operationalize staffing plans and collaborate across operations, planning, training, finance, and more.

Formación

• 1+ years of tax, finance or related analytical field experience.
• 2+ years of complex Excel VBA macros writing experience.
• Bachelor's degree or equivalent.
• Experience defining requirements and using data and metrics to draw business insights.
• Experience with SQL or ETL.

Responsabilidades

• Create and accurately maintain CSA shift schedules ensuring shifts are optimally planned to meet the sites short term forecast requirements and Service Levels (SL).
• Monitor actual staffing levels against planned staffing and take the relevant corrective actions as required improve SL.
• Effectively plan and monitor CSA adherence to assigned schedule, including productive and non-productive activities.
• Work closely with mid to senior-level leaders across core teams to identify and mitigate emerging risks and assists in creating mitigation plans for staffing corrections and SL recovery.
• Responsible for coordinating site-staffing needs including reporting and analysis of site headcount numbers as per staffing plan.
• Understanding and monitor symptoms of CSA burnout, detecting the metrics that can signal these symptoms and assist in implementing interventions to eliminate outlier experiences.
• Responsible to coordinate various cross-training, new-hires, and management of network and site-wide shift rotation processes as per business need.
• Create work schedules for associates, identifies and proactively resolves headcount deficiencies and overages.
• Investigate defects and operational anomalies to identify systemic drivers (system-related, behavioral, or shared responsibility), not just symptoms. Highlight and communicate metrics impacting the operation that could impact service levels, customer experience, and business process.
• Build and maintain validation checks, dashboards, and automated alerts to catch defects early — before they impact customers or operations.
• Independently apply AI tools (e.g., Amazon Q, generative AI assistants, AgentZ) to accelerate analytical workflows, identifying opportunities to improve speed and quality of outputs.
• Apply AI tools to develop automation for repetitive tasks within your workstream, demonstrating measurable productivity improvement.

Conocimientos

Analytical field experience

Excel VBA macros

Data-driven decision making

SQL or ETL

Experience with very large datasets

Educación

Bachelor's degree or equivalent

Herramientas

Tableau

Descripción del empleo

Amazon Operation Services Colombia S.A.S. - H74 is seeking a Business Analyst in Network Strategy and Performance to own processes and analytics that shape how Amazon serves customers globally.

They are an analytical problem solver who is comfortable in a fast-paced, multi-tasked, high-energy environment. They operationalize staffing plans and collaborate across operations, planning, training, finance, and more.