AI-Driven Network Strategy Analyst

Amazon Operation Services Colombia S.A.S.

Bogotá

On-site

COP 47,464,000 - 85,435,000

Full time

10 days ago

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Job summary

Amazon Operation Services Colombia S.A.S. is seeking a Business Analyst to shape staffing plans and analytics for the Network Strategy and Performance team. You will partner with site Operations, planning, training, finance, and more to optimize the CS network.

The role emphasizes AI-enabled analytics, automation, and cross-functional collaboration to improve speed, quality, and scale of outputs, with a focus on proactive problem solving and sustaining high customer experience.

Qualifications

1+ years of tax, finance or a related analytical field experience
Experience with SQL or ETL
Experience defining requirements and using data and metrics to draw business insights
Experience with Tableau and very large datasets

Responsibilities

Create and accurately maintain CSA shift schedules ensuring shifts are optimally planned to meet the sites short term forecast requirements and Service Levels (SL).
Monitor actual staffing levels against planned staffing and take the relevant corrective actions as required improve SL.
Effectively plan and monitor CSA adherence to assigned schedule, including productive and non-productive activities.
Work closely with mid to senior-level leaders across core teams to identify and mitigate emerging risks and assists in creating mitigation plans for staffing corrections and SL recovery.
Responsible for coordinating site-staffing needs including reporting and analysis of site headcount numbers as per staffing plan.
Understanding and monitor symptoms of CSA burnout, detecting the metrics that can signal these symptoms and assist in implementing interventions to eliminate outlier experiences.
Responsible to coordinate various cross-training, new-hires, and management of network and site-wide shift rotation processes as per business need.
Create work schedules for associates, identifies and proactively resolves headcount deficiencies and overages.
Investigate defects and operational anomalies to identify systemic drivers (system-related, behavioral, or shared responsibility), not just symptoms.
Build and maintain validation checks, dashboards, and automated alerts to catch defects early — before they impact customers or operations.
Independently apply AI tools (e.g., Amazon Q, generative AI assistants, AgentZ) to accelerate analytical workflows, identifying opportunities to improve speed and quality of outputs.
Apply AI tools to develop automation for repetitive tasks within your workstream, demonstrating measurable productivity improvement.