Agente de Mesa de Ayuda

Unisys; Bogotá ciudad; Híbrido; COP 11.160.000 - 22.320.000; A tiempo parcial

Descripción de la vacante

Unisys in Bogota, Colombia, seeks a part-time Help Desk Agent to support users locally. You will guide users through steps to restore functionality and troubleshoot hardware, software, and connectivity issues using remote access tools.

You will manage tickets to closure, adhere to SLAs, and assist with service desk policies while contributing to the knowledge base and participating in special projects as needed.

Formación

• High School diploma or GED is required.
• Generally, less than 1 year of experience in the area.
• Customer service and basic IT support experience preferred.
• Familiarity with ticketing systems and remote support tooling is a plus.

Responsabilidades

• Assist with first line user support by guiding users through steps to restore functionality.
• Troubleshoot hardware, software and connectivity issues using remote access tools.
• Escalate complex issues to 2nd/3rd level resolver teams.
• Coordinate and fulfill end-user service requests including software installations and user administration.
• Ensure tickets are managed to closure and update users on status and progress.

Conocimientos

Customer service

Remote troubleshooting

Ticketing

Communication

Educación

High School diploma or GED

Herramientas

Remote access tools

Descripción del empleo

## Agente de Mesa de AyudaApply: Bogota, DC, Colombia: Part time: Posted Today: End Date: September 20, 2026 (8 days left to apply): REQ575190**What success looks like in this role:**• With guidance, performs routine support duties, including: o Assisting with first line user support by guiding users through the necessary steps to restore functionality, o Troubleshooting hardware, software and connectivity issues using remote access tools o Escalating complex issues to 2nd and 3rd level resolver teams, and o Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests.• Ensures tickets are managed to closure and keeps users / clients updated on status and progress.• Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures.• Contributes to continues improvement of the Service Desk knowledge base.• Delivers results in support of the organizations SLAs.• Assists with special projects as assigned**You will be successful in this role if you have:**High School diploma or GED requiredGenerally, less than 1 years’ experience in area of responsibilityUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.