Agency Activation Coordinator, HOA

Porch Group; Norte; Remote; COP 32,252,000 - 39,841,000; Full time

Job summary

Porch Group is seeking an Agency Activation Coordinator in Colombia. This remote position, employed via RemoFirst, focuses on re-engaging dormant National Accounts agents in HOA/Porch's book of business. You will place high-volume outbound calls, identify dormant agents, and drive activation while logging activities in the CRM.

Expect to meet KPIs and coordinate with Agency Relationship Managers. Strong English communication, persistence, and CRM/dialer proficiency are essential, with shift

Qualifications

• High-volume outbound calling experience.
• Strong verbal English communication.
• Ability to log activity in real time.
• Familiarity with CRM/dialer systems.
• Willingness to align with U.S. business hours.

Responsibilities

• Place a high volume of daily outbound calls to dormant and low-producing agents.
• Identify and prioritize dormant and low-producing agents from assigned lists.
• Re-introduce agents to current products, incentives, and support resources.
• Document findings for follow-up or escalation in the CRM/dialer.
• Lead agent webinars for large groups and follow up with attendees.

Skills

Outbound calling

CRM software

English proficiency

Telemarketing

Rapport building

Education

High school diploma

Tools

Dialer software

Call center software

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by1) providing the best services for homebuyers2) led by advantaged underwriting in insurance3) to protect the whole home.As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.Job Title: Agency Activation CoordinatorLocation: ColombiaWorkplace Type: RemoteThis role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.Job SummaryThe future is bright for the Porch Group, and we’d love you to be a part of it as a Agency Activation CoordinatorThe Agency Activation Coordinator is a high-volume, outbound-focused role dedicated to re-engaging dormant and low-producing branches of National Accounts in HOA/Porch's book of business.This role sits apart from relationship management functions that focus on high-producing or newly graduated agents — its sole mandate is reawakening activity among agents who have gone quiet or never ramped up. Success depends on volume, persistence, and creative, agent-specific outreach.What You Will Do As A Agency Activation CoordinatorPlace a high volume of daily outbound calls to dormant and low-producing agents, following defined dialing and productivity targets.Identify and prioritize dormant and low-producing agents from assigned lists/segments based on prior production history and reactivation potential.Re-introduce agents to current products, incentives, campaigns, and support resources that may re-ignite their interest in writing business.Uncover the reasons behind an agent's drop-off or stagnation (e.g., service issues, competing carrier relationships, lack of awareness) and document findings for follow-up or escalation.Execute structured, repeatable outreach cadences/scripts while adapting tone and approach to the individual agent.Lead agent webinars for large groups covering product updates and announcements, with follow-up calls to attendees to drive activation.Log every call attempt, outcome, and agent response accurately and promptly in the CRM/dialer platform.Meet or exceed daily/weekly KPIs for call volume, contact rate, and successful reactivations (e.g., first quote or bound policy after outreach).Escalate agents who show renewed production momentum to the appropriate Agency Relationship Manager or Agency Development and Success Specialist for deeper relationship management.Escalate agents with service, appointment, or compliance issues to the appropriate internal team.Provide feedback to leadership on recurring objections, trends, or barriers observed across dormant/low-producing agent segments to help refine reactivation strategy and messaging.What You Will Bring As A Agency Activation CoordinatorHigh school diploma or equivalent required; associate or bachelor's degree a plus but not required.Property and Casualty (P&C) insurance license preferred but not required1+ years of experience in high-volume outbound calling, telesales, collections, or a similar dial-heavy environment; insurance or financial services experience a plus but not required.Demonstrated resilience and comfort with high call volumes, overcoming objections and apathy, and repetitive outreach cadences.Strong verbal communication skills in English, with the ability to build quick rapport over the phone.Comfort using CRM, dialer, or call-center software; ability to accurately log activity in real time.Creative, persistent approach to outreach — willing to try multiple angles/channels to re-engage a non-responsive contact.Basic understanding of, or willingness to learn, independent-agent insurance distribution and how agents produce business.Ability to work assigned shift hours aligned with U.S. business hours.Experience working with global and/or US based business teamsWorkspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps uploadWhat You Will Get Supporting Porch GroupMonthly Salary: COP 2,890,000.00 to COP 3,570,000.00#LI-FQ1#LI-RemoteWhat’s next?Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!