Accounts Receivable Specialist: Order-to-Cash Lead

Coupa Software, Inc.; Bogotá ciudad; On-site; COP 60,000,000 - 72,000,000; Full time

Benefits offered by this job

Global Wellness Days

BirthdayTime-Off

VolunteerTimeOff

Employee Assistance Program

Business Travel Protection

Referral Bonus Program

Job summary

Coupa is seeking an experienced Accounts Receivable Specialist to join the Revenue Operations team. You will oversee the order-to-cash process, ensuring accuracy, efficiency, and strong customer service across Sales, Finance, and Customer Success.

You will review contracts, validate pricing, and manage complex orders in CRM/ERP, while leveraging Zuora and NetSuite. English fluency plus a second language is a strong plus in a global role.

Qualifications

• Bachelor’s degree in business, Finance, or a related discipline (or equivalent practical experience).
• 5–7 years of direct experience in order management, sales operations, or closely related field.
• Strong ability to analyse complex contracts and translate into accurate system orders.
• Excellent written and verbal communication skills with stakeholder management.

Responsibilities

• Manage the end-to-end order process, including reviewing contracts, validating pricing, and processing complex orders in our CRM and ERP systems.
• Support and resolve discrepancies via credits and rebills; act as liaison between Sales, Finance, Legal and Customer Success.
• Identify bottlenecks in order-to-cash workflow and implement scalable solutions to improve efficiency.
• Serve as the escalation point for complex order inquiries with timely resolutions for internal and external stakeholders.
• Maintain data integrity across systems and generate reports on order volumes and revenue bottlenecks.
• Train and guide junior order management team members on best practices and compliance.

Skills

Order management experience

Analytical thinking

Communication

Attention to detail

Stakeholder management

Language skills (second language)

Education

Bachelor’s degree in business/Finance or related discipline

Tools

Zuora

NetSuite

Salesforce

Job description

Coupa is seeking an experienced Accounts Receivable Specialist to join the Revenue Operations team. You will oversee the order-to-cash process, ensuring accuracy, efficiency, and strong customer service across Sales, Finance, and Customer Success.

You will review contracts, validate pricing, and manage complex orders in CRM/ERP, while leveraging Zuora and NetSuite. English fluency plus a second language is a strong plus in a global role.