Account Manager

Job Duck, LLC; Colombia; Remote; COP 33,293,000 - 39,878,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development

Dedicated team support

Client-focused environment

Job summary

Job Duck, LLC is seeking an Account Manager to act as a trusted advisor to clients, driving retention and growth. You will lead onboarding, conduct regular check-ins, and coordinate with internal teams to deliver a superior client experience.

The role emphasizes proactive support, strong communication, and the ability to manage relationships in a fast-paced, remote work environment.

Qualifications

• 1+ year in customer service, client relations or related role.
• Excellent verbal and written English communication.
• Strong problem-solving and customer-centric mindset.
• High level of professionalism and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to thrive in a fast-paced environment.
• Familiarity with CRM tools.
• Sales experience is a plus.

Responsibilities

• Lead launch sessions with new clients to set expectations and goals.
• Manage onboarding follow-ups with clients and staff to ensure success.
• Conduct ongoing client check-ins to assess satisfaction and evolving needs.
• Provide proactive support during onboarding and trials.
• Lead and participate in client meetings to drive alignment and progress.
• Collaborate with internal teams to deliver a seamless client experience.
• Maintain accurate documentation of notes, updates, risks, and opportunities.
• Identify and address risks to drive client retention and account health.
• Contribute to company initiatives and continuous improvement.

Skills

Customer service

Client relations

English communication

Problem solving

Professionalism

Organization

CRM tools

Remote work

Tools

CRM tools

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

We are seeking a relationship-driven and proactive professional to join us as an Account Manager. You will serve as a trusted advisor and strategic partner to clients throughout their journey. In this role, you will build meaningful, long-term relationships by deeply understanding client goals and aligning solutions to support their success. You will play a key role in ensuring clients feel supported, represented, and guided while helping them maximize the value of their partnership. By collaborating with internal teams and maintaining strong communication, you will help drive retention, growth, and overall client satisfaction. This position is ideal for someone who thrives in a fast-paced environment, takes initiative, and enjoys creating impactful client experiences.

Schedule:

Monday to Friday from 8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Leading launch sessions with new clients to set expectations and align on goals
• Managing first-week follow-up processes with clients and staffers to ensure successful onboarding
• Conducting ongoing client check-ins to assess satisfaction and uncover evolving needs
• Providing proactive support during onboarding and trial phases to ensure successful engagement
• Leading and participating in client meetings to ensure alignment and progress
• Collaborating with internal teams to deliver a seamless client experience
• Maintaining accurate documentation, including notes, updates, risks, and opportunities
• Driving client retention and account health by identifying risks and addressing concerns proactively
• Contributing to company initiatives and continuous improvement efforts
• Identifying and driving account growth opportunities aligned with client goals
• Building and maintaining strong client relationships by establishing trust, credibility, and consistent communication
• Cultivating client referrals through strong relationship management
• Acting as the central point of coordination between clients and internal teams
• Diagnosing client challenges and guiding them toward appropriate solutions
• Monitoring account performance and identifying opportunities for improvement and expansion
• Supporting staffers when necessary to maintain alignment with client expectations

What We’re Looking For:

• At least 1 year of experience in customer service, client relations, or a related role
• Excellent verbal and written English communication skills
• Strong problem-solving abilities and a customer-centric mindset
• High level of professionalism and strong telephone communication etiquette
• Strong organizational skills and attention to detail
• Ability to adapt and thrive in a fast-paced environment
• Familiarity with CRM tools
• Sales experience preferred but not required
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation 1030 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.