6928 - Software Engineer – L3 Support / BAU (Reporting Platform)

SOFTGIC; Bogotá; Presencial; COP 60.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

SOFTGIC in Bogotá invites applications for a Software Engineer – L3 Support / BAU on reporting platforms. The role emphasizes production incident ownership, troubleshooting, and ensuring stability of SQL-based reporting systems for web applications.

You will work closely with US teams and cross-functional groups to resolve complex issues. The ideal candidate has 4–8 years of L3/BAU experience, strong SSRS/SQL skills, ITIL familiarity, and effective communication.

Formación

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 4–8 years of industry experience with hands-on L3/BAU support for web-based applications.
• Strong experience with SSRS or similar SQL-based reporting tools.
• Strong Microsoft SQL Server and SQL skills, including stored procedures, functions, triggers, views, and query optimization.
• Familiarity with ITIL practices, application support processes, and source control tools such as GitHub.

Responsabilidades

• Provide L3 and BAU support for web-based applications and be the primary technical contact for incidents.
• Diagnose and resolve production issues, performance problems, bugs, and system errors to minimize downtime.
• Perform root cause analysis (RCA) for recurring incidents and implement preventive improvements.
• Support and troubleshoot SQL-based reporting platforms, including SSRS, and work with Sigma or Power BI when applicable.
• Query, troubleshoot, and optimize Microsoft SQL Server components and database objects.
• Monitor application performance and identify opportunities for reliability and performance improvements.
• Collaborate with Development and Infrastructure teams to investigate issues and implement improvements.
• Participate in testing and deployment of updates, patches, enhancements, and bug fixes.
• Create and maintain SOPs and user guides, and provide training when required.

Conocimientos

L3/BAU support

SSRS

Microsoft SQL Server

ITIL practices

GitHub

USA overlap

Analytical skills

Educación

Bachelor's degree in Computer Science or related field

Herramientas

GitHub

Power BI

Sigma

Azure

Descripción del empleo

6928 - Software Engineer – L3 Support / BAU (Reporting Platform)

Usaquen, Colombia | Posted on 08/06/2026

Schedule: Requires overlap with US-based teams

About the Role

We are looking for a Software Engineer – L3 Support / BAU with strong experience supporting web-based applications and reporting platforms. This role focuses on resolving complex production issues, troubleshooting and debugging applications, optimizing SQL-based reporting solutions, and ensuring the stability and performance of existing systems.

The ideal candidate is proactive, self-driven, and comfortable taking ownership of production incidents from investigation through resolution.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field .
• 4–8 years of industry experience , with significant hands‑on experience in L3/BAU application support for web-based applications.
• Strong experience with SSRS or similar SQL-based reporting tools .
• Strong Microsoft SQL Server and SQL skills, including stored procedures, functions, triggers, views, query optimization, and debugging.
• Strong analytical, troubleshooting, root‑cause analysis, and problem‑solving skills.
• Familiarity with ITIL practices , application support processes, and source control tools such as GitHub .
• Excellent written and verbal communication skills and ability to independently own incidents while collaborating across teams.
• Availability to overlap with US-based teams .

Nice to Have

• Experience with Sigma and/or Power BI .
• Exposure to applications hosted on Microsoft Azure .

Responsibilities

• Provide L3 and BAU support for web-based applications and act as a primary technical point of contact for application incidents.
• Diagnose and resolve complex production issues, performance problems, bugs, and system errors , minimizing application downtime.
• Perform root cause analysis (RCA) for recurring incidents and implement or recommend preventive improvements.
• Support and troubleshoot SQL-based reporting platforms , including SSRS, and work with reporting solutions such as Sigma or Power BI when applicable.
• Query, troubleshoot, and optimize Microsoft SQL Server , including stored procedures, functions, triggers, views, and related database components.
• Monitor application performance and identify opportunities for reliability and performance optimization.
• Collaborate with Development and Infrastructure teams to investigate issues and implement technical improvements.
• Participate in the testing and deployment of application updates, patches, enhancements, and bug fixes .
• Create and maintain SOPs, application support documentation, and end-user troubleshooting guides , and provide user training when required.
• Maintain clear communication with technical teams, business stakeholders, and users throughout incident resolution.