#130515 - Salesforce Developer

Upwork; Bogotá ciudad; Presencial; COP 279.520.000 - 434.810.000; Jornada completa

Descripción de la vacante

Upwork is seeking a Salesforce Developer to support and enhance a production Salesforce environment focusing on post-sales support and operational workflows. The role combines hands-on development with production support, incident ownership, integrations, and operational troubleshooting across Service Cloud, case management, omnichannel support, and automation.

The candidate should have hands-on Salesforce development experience with Apex, LWC, and Salesforce Flows, plus production support,

Formación

• Hands-on Salesforce development experience.
• Apex development experience.
• Lightning Web Components (LWC) experience.
• Salesforce Flows experience.
• Salesforce Service Cloud experience.
• Production Salesforce support and troubleshooting experience.
• Experience owning or resolving operational and production incidents.
• Monitoring and incident management experience.
• Salesforce integration experience.
• Salesforce Omnichannel experience.

Responsabilidades

• Develop, enhance, and maintain Salesforce solutions using Apex, LWC, and Flows.
• Support production Salesforce Service Cloud applications and operational workflows.
• Build and maintain case management and omnichannel support capabilities.
• Develop and troubleshoot routing, orchestration, workflow automation, and case-assignment functionality.
• Support AI-assisted case summarization, agent-assist capabilities, and other AI-enabled Salesforce workflows.
• Contribute to communications and workflow automation capabilities supporting customer support operations.
• Design, develop, and maintain integrations between Salesforce and external systems or data platforms.
• Support Salesforce-to-data-platform integrations, including Salesforce-to-Snowflake integrations where applicable.
• Monitor production platform health, alerts, operational KPIs, and active incidents.
• Triage and investigate production issues involving Salesforce workflows, routing, integrations, and automation.
• Take ownership of operational incidents through investigation, resolution, follow-up, and documentation.
• Participate in structured production-support and operational-review processes.
• Document technical findings, incidents, troubleshooting results, and operational knowledge.

Conocimientos

Salesforce development

Apex

LWC (Lightning Web Components)

Salesforce Flows

Service Cloud

Production support

Incident ownership

Monitoring & observability

Integrations

Omnichannel support

Herramientas

Salesforce Service Cloud

Salesforce integration APIs

Snowflake integration experience

Descripción del empleo

We are seeking a Salesforce Developer to support and enhance a production Salesforce environment focused on post-sales support and operational workflows. This role combines hands-on Salesforce development with production support, incident ownership, integrations, and operational troubleshooting. The developer will work across Salesforce Service Cloud, case management, omnichannel support, automation, agent-assist capabilities, operational analytics, and integrations with external systems and data platforms.

Job Description

Key Responsibilities

• Develop, enhance, and maintain Salesforce solutions using Apex, Lightning Web Components (LWC), and Salesforce Flows.
• Support production Salesforce Service Cloud applications and operational workflows.
• Build and maintain case management and omnichannel support capabilities.
• Develop and troubleshoot routing, orchestration, workflow automation, and case-assignment functionality.
• Support AI-assisted case summarization, agent-assist capabilities, and other AI-enabled Salesforce workflows.
• Contribute to communications and workflow automation capabilities supporting customer support operations.
• Design, develop, and maintain integrations between Salesforce and external systems or data platforms.
• Support Salesforce-to-data-platform integrations, including Salesforce-to-Snowflake integrations where applicable.
• Monitor production platform health, alerts, operational KPIs, and active incidents.
• Triage and investigate production issues involving Salesforce workflows, routing, integrations, and automation.
• Take ownership of operational incidents through investigation, resolution, follow-up, and documentation.
• Participate in structured production-support and operational-review processes.
• Document technical findings, incidents, troubleshooting results, and operational knowledge.

Qualifications

Must-Have Skills

• Hands-on Salesforce development experience.
• Apex development experience.
• Lightning Web Components (LWC) experience.
• Salesforce Flows experience.
• Salesforce Service Cloud experience.
• Production Salesforce support and troubleshooting experience.
• Experience owning or resolving operational and production incidents.
• Monitoring and incident management experience.
• Salesforce integration experience.
• Salesforce Omnichannel experience.
• Enterprise experience strongly preferred.

Nice-to-Have Skills

• Experience with Salesforce data integrations involving platforms such as Snowflake.
• Salesforce-to-Snowflake integration experience.
• Deeper Salesforce Omnichannel and case management experience.
• Experience designing reusable Salesforce automation patterns.
• Routing and orchestration experience.
• Experience participating in structured operational support or production-support rotations.
• Experience with observability or monitoring platforms.
• AI or agentic Salesforce experience.
• Experience developing AI-assisted or agent-assist workflows within Salesforce environments.

Required Tools & Platforms

• Salesforce Service Cloud.
• Apex.
• Lightning Web Components (LWC).
• Salesforce Flows.
• Salesforce Omnichannel.
• Salesforce integration capabilities and APIs.

Location, Time & Engagement

• Remote contract engagement.
• Candidates must be located in LATAM.
• 100% allocation, approximately 40 hours per week.
• Must be available to work full U.S. Central Time hours (CDT, UTC-5).
• Engagement is currently scheduled through March 31, 2027.