Salesforce Developer ID85155

AgileEngine; Bogotá ciudad; Presencial; COP 120.000.000 - 180.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

Competitive compensation

Remote-friendly

Meaningful projects

Collaborative culture

Well-being programs

Descripción de la vacante

AgileEngine is seeking a Senior/Lead Salesforce Developer to own high-scale post-sales platforms and AI-enabled workflows. You will build modern solutions with Apex/LWC, enhance enterprise Service Cloud features, and support Aura/Visualforce components.

You will collaborate across multiple engineering workstreams, handle incident ownership, and help monitor platform health while maintaining focus on stability and innovation.

Formación

• 4+ years of experience in Salesforce Development roles.
• Strong development skills using Apex, LWC, and Flows.
• Service Cloud, Salesforce integrations, and Omnichannel.
• Hands-on experience with production Salesforce support and troubleshooting.
• Proven ability in operational/incident ownership, monitoring, and incident management.
• Upper-intermediate English level.

Responsabilidades

• Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related systems.
• Collaborate across active engineering workstreams including AI Case Summarization and omnichannel routing.
• Rotate into the DFR role to triage alerts, monitor KPIs, and document findings in Confluence.

Conocimientos

Salesforce Development

Apex & LWC

Service Cloud

Integrations

Incident Management

English Proficiency

Descripción del empleo

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

Why join us

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

About the role

We are looking for a Senior/Lead Salesforce Developer to own complex, high-scale post-sales platforms and AI-enabled workflows. Working in US Central Time, you will build modern solutions with Apex/LWC, enhance enterprise Service Cloud features (like Omni-Channel and telephony), and balance innovation with stability by supporting existing Aura/Visualforce components.

What you will do

• Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems.
• Work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations.
• Rotate into the DFR role to triage critical alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track open incidents, investigate routing and automation failures, and document findings in Confluence.

Must haves

• 4+ years of experience in Salesforce Development roles.
• Strong development skills using Apex, LWC, and Flows.
• Service Cloud, Salesforce integrations, and Omnichannel.
• Hands-on experience with production Salesforce support and troubleshooting.
• Proven ability in operational/incident ownership, monitoring, and incident management.
• Upper-intermediate English level.

Nice to haves

• Experience with complex routing/orchestration.
• Data Integrations: Specifically integrating Salesforce → Snowflake.
• DFR-like experience and familiarity with other observability/monitoring platforms.
• AI/agentic Salesforce experience.

Perks and benefits

• Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
• Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
• Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
• Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
• Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
• Well-being & support: access local well-being programs and people-focused support tailored to your location