Workplace Experience Lead - Soft Services

Beijing Foreign Enterprise Management Consultants Co.,Ltd.; Santiago; Presencial; CLP 57.748.000 - 86.622.000; Jornada completa

Descripción de la vacante

Huawei Technologies is seeking a Facility Manager – Workplace & Soft Services to oversee the delivery and continuous improvement of workplace services across our corporate office environment. The role focuses on employee experience, vendor management, service excellence, and operational efficiency to ensure a safe, productive workplace for employees and visitors.

You will lead day-to-day operations, manage outsourced vendors, monitor KPIs, drive service improvements, and support contracts and

Formación

• Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, Engineering, or related field is required.
• 5+ years of experience managing workplace operations, corporate facilities, or soft services within office environments.
• Strong experience managing outsourced vendors for cleaning, security, reception, workplace support, and related services.
• Proven knowledge of SLA, KPI, contract, and vendor performance management.
• Experience with workplace helpdesk or service management systems.
• Strong stakeholder management and communication skills.
• Intermediate to Advanced English proficiency (mandatory).

Responsabilidades

• Lead the day-to-day management of workplace and soft services operations.
• Ensure high standards of service delivery across cleaning, security, reception, mailroom, and related services.
• Manage outsourced service providers and facility partners with KPI/SLA oversight.
• Lead service improvement initiatives and corrective action plans.
• Support contract administration, invoicing validation, and service acceptance processes.
• Act as the primary point of contact for workplace-related services and respond to employee requests.
• Oversee helpdesk/ticketing processes and monitor service metrics.
• Ensure compliance with HSE standards and corporate policies.
• Manage workplace services budgets and identify cost optimization opportunities.

Conocimientos

Facilities management

Vendor management

Stakeholder management

Service management

English proficiency

Educación

Bachelor's degree in Facilities Management or related field

Herramientas

Service management software

Descripción del empleo

Huawei Technologies is seeking a Facility Manager – Workplace & Soft Services to oversee the delivery and continuous improvement of workplace services across our corporate office environment. The role focuses on employee experience, vendor management, service excellence, and operational efficiency to ensure a safe, productive workplace for employees and visitors.

You will lead day-to-day operations, manage outsourced vendors, monitor KPIs, drive service improvements, and support contracts and