VIP Account Manager (iGaming | B2C)

Betsson Group; Santiago; A distancia; CLP 6.000.000 - 9.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

A leading gaming company is seeking a VIP Account Manager in Santiago, Chile. The ideal candidate will manage VIP customers, providing excellent service and support. This role requires several years of experience in client management, proficiency in Spanish and English, and a passion for sports and casino. You will work with the team to propose promotions and enhance the customer experience. Remote work is available.

Formación

• Several years' experience managing a portfolio of clients in a gaming team or similar.
• In-depth knowledge of segmentation and customer experience.
• Ability to build a VIP management strategy.

Responsabilidades

• Assist VIP customers with great service, including outside of core working hours.
• Support document requests as required by local compliance.
• Examine the value proposition offered to customers by competitors.
• Work with the central team to propose experiences and promotions.
• Proactively share new features and products with relevant customers.

Conocimientos

Client portfolio management

CRM knowledge

Effective communication

Detail-oriented

Passion for sports and casino

Spanish proficiency

English proficiency

Descripción del empleo

We have a fantastic opportunity for a VIP Account Manager to join our team in Chile, hired as an Independent Contractor.

The Wow

You will be the point of call for some of our leading VIP's and it will be a great opportunity to provide excellent service to our customers. Along with striving to create the best of experience for them.

A taster of what you will be involved with

• Assist VIP customers with great service, including outside of core working hours.
• Support document requests as required by local compliance.
• Continually examine the value proposition offered to customers by competitors, ensuring we stay ahead of the game.
• Work with the central team to propose and plan experiences and promotions that are of interest to our customers.
• Taking responsibility for increasing your product and brand knowledge, proactively sharing new features and products to relevant customers where such would be of interest.
• Remote work

What we are looking for

• Several years' experience managing a portfolio of clients in either a KAM gaming team, or in a consumer facing organization that demands the very best customer experience
• In depth knowledge of segmentation, CRM, and campaigns
• Ability to build a VIP management strategy
• Passionate about sports and casino
• Excellent communications skills and an eye for detail are a must.
• Native level communication ability in Spanish & English, both in speaking and writing.
• Have a burning desire to provide the ultimate player experience.

What we offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

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