Technician - Data Center

WESCO; Santiago; In loco; CLP 22.320.000 - 35.712.000; Tempo pieno

Descrizione del lavoro

Wesco is seeking a Technician - Data Center to support server and network hardware, perform maintenance, and troubleshoot issues in a fast-paced DC environment. You will engage with vendors, manage RMAs, and assist with installs, moves, and decommissions.

The role requires DC experience, familiarity with IPMI/logs, and strong communication. Travel 0–25% and a valid driver's license are expected; English fluency is essential.

Competenze

• High school diploma or equivalent required; IT degree preferred.
• 2 years in an enterprise data center environment.
• CCNA/CCNP certifications preferred.
• Experience troubleshooting server hardware and network connectivity.
• Knowledge of data cabling and patching.
• Fluent English; strong communication and organization.

Mansioni

• Perform server and storage sweeps; collect IPMI data and logs.
• Diagnose connectivity issues; troubleshoot network transceivers and fiber signals.
• Open and coordinate vendor support cases (HPE, Dell, IX) and follow up on fixes.
• Coordinate with data center ops for break/fix logistics and vendor escorts.
• Manage RMAs for components like rPDUs, switches, and field replaceables.
• Provide hardware support for installs, moves, adds, changes; decommission equipment.
• Conduct regular equipment and facility inspections; manage inventory counts.
• Update cabling and materials documentation; monitor capacity (space/power/cooling).
• Follow incident/change management processes; report activity and improvements.
• Light travel between sites; perform other duties as assigned.

Conoscenze

Fluent English

Communication

Organizational skills

Travel willingness 0-25%

Driver's license

Formazione

High School Diploma or Equivalent

Bachelor's Degree in IT or related field

CCNA Certification

CCNP Certification

Strumenti

RJ45 copper uplinks

LC/MPO fiber uplinks

Server hardware troubleshooting tools

Descrizione del lavoro

As the Technician - Data Center, you will be responsible for effectively performing assigned tasks in a data center, including general datacenter, servers and network devices setup, maintenance and troubleshooting. You will be accountable for setup and operational functions, assembly, equipment operation, general maintenance and housekeeping at assigned project locations.

Responsibilities:

• Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues; collect and analyze ipmi-sel data and vendor-specific platform management logs

• Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data center

• Use collected diagnostic information to engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes and investigations as requested

• Collaborate with the data center operations team to manage the logistical aspects of the break-and-fix process, including escorting vendor contractors for repairs and ensuring alignment with established operational practices

• Oversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field-replaceable units (PSU, fan modules, controller modules)

• Provide hardware support for installations, moves, additions, and changes

• Decommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devices

• Conduct regular physical and visual inspections of equipment and data center facilities

• Manage inventory records and perform regular cycle counts to ensure asset accuracy

• Update documentation for structured cabling and materials during new installations

• Oversee capacity management in terms of space, power, cooling, and patch panel port availability

• Understand and follow incident and change management processes

• Submit regular reports on move, change, support requests, and other activities, maintaining continuous improvement efforts

• Light traveling from site to site

• Perform other duties as assigned

Qualifications:

• High School Degree or Equivalent required; Bachelor's Degree - IT Business or related field preferred

• Licenses/Certificates/Designations: CCNA and CCNP preferred

• 2 years in an enterprise Data Center environment with strong knowledge of data center best practices

• Proficiency in troubleshooting and diagnosing server hardware issues from major vendors

• Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks

• Good understanding of data cabling and patching

• Strong organizational and communication skills with the ability to manage multiple competing priorities

• Ability to respond promptly to issues, provide updates, and escalation when necessary

• Fluent in English

• Valid driver’s license

• Ability to travel 0% - 25%

• Basic computer skills preferred

• Field Service or Data Center Technician experience preferred

Working Environment: Data Center - The data center work environment is a highly secure, physically demanding, and structured operation, characterized by its loud, controlled temperature conditions and 24/7/365 uptime. The environment demands a high attention to detail and strong problem-solving skills to manage and troubleshoot critical equipment during regular operation and in emergency situations. Lifting up to 50 lbs, regular bending, stooping, climbing and long periods of walking / standing will be required.

Physical Expectations:

• Work is physically strenuous, and workers are required to lift heavy packages up to 50 pounds.

• Work may require excessive bending or stooping.

• Employee required to walk long distances repeatedly throughout the day.

• Employee required to climb ladders.

• Employee required to use hand tools.

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.