Data Center Technician: Hardware & Network Support

Wesco; Quillota; On-site; CLP 12,000,000 - 18,000,000; Full time

Job summary

Wesco in Macul, Chile, seeks a Technician - Data Center to perform tasks in a data center, including server and network equipment setup, maintenance and troubleshooting. You will handle setup, operation, and housekeeping at project locations, with emphasis on ensuring uptime and proper asset control.

The role requires hands-on hardware skills, experience with data center best practices, and the ability to coordinate logistics with vendors and internal teams.

Qualifications

• High School Degree or Equivalent required; Bachelor's Degree - IT Business or related field preferred.
• Licenses/Certificates/Designations: CCNA and CCNP preferred
• 2 years in an enterprise Data Center environment with strong knowledge of data center best practices
• Proficiency in troubleshooting and diagnosing server hardware issues from major vendors
• Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks
• Good understanding of data cabling and patching
• Strong organizational and communication skills with the ability to manage multiple competing priorities
• Ability to respond promptly to issues, provide updates, and elevate when necessary
• Fluent in English
• Valid driver’s license
• Ability to travel 0% - 25%
• Basic computer skills preferred
• Field Service or Data Center Technician experience preferred

Responsibilities

• Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues; collect and analyze ipmi-sel data and vendor-specific platform management logs
• Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems
• Use collected diagnostic information to engage vendor support organizations by opening support cases and following up on hardware fixes and investigations as requested
• Collaborate with the data center operations team to manage logistical aspects of the break-and-fix process
• Oversee the logistical aspects of Return Material Authorization (RMA) processes for components
• Provide hardware support for installations, moves, additions, and changes
• Decommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devices
• Conduct regular physical and visual inspections of equipment and data center facilities
• Manage inventory records and perform regular cycle counts to ensure asset accuracy
• Update documentation for structured cabling and materials during new installations
• Oversee capacity management in terms of space, power, cooling, and patch panel port availability
• Understand and follow incident and change management processes
• Submit regular reports on move, change, support requests, and other activities
• Light traveling from site to site
• Perform other duties as assigned

Skills

Fluent English

Field Service/Data Center

Troubleshooting

Network troubleshooting

Education

High School Degree or Equivalent

Bachelor's Degree - IT Business or related field preferred

CCNA/CCNP preferred

Tools

RJ45 copper uplinks

LC/MPO fiber uplinks

Job description

Wesco in Macul, Chile, seeks a Technician - Data Center to perform tasks in a data center, including server and network equipment setup, maintenance and troubleshooting. You will handle setup, operation, and housekeeping at project locations, with emphasis on ensuring uptime and proper asset control.

The role requires hands-on hardware skills, experience with data center best practices, and the ability to coordinate logistics with vendors and internal teams.