Supply Planner Coordinator

Kraft Heinz; Santiago; On-site; CLP 12,000,000 - 18,000,000; Full time

Job summary

Kraft Heinz in Santiago, Chile is seeking a Demand Planner to lead the monthly demand planning process, analyze data and market inputs, and coordinate with cross-functional teams to ensure product availability and optimal inventory. This role drives forecast accuracy, supports IBP and S&OP processes, and partners with Commercial, Logistics, and Finance to mitigate risks.

The candidate will work closely with sales, marketing, and customer service to align forecasts with business objectives and

Qualifications

• Bachelor’s degree in Engineering, Business Administration, Logistics, or related field.
• 5+ years of experience in Demand Planning, Forecasting, or similar roles.
• Experience with S&OP and IBP processes; English proficiency required.

Responsibilities

• Lead monthly demand planning and forecasting with business sign-off.
• Analyze historical sales, promotions, and inventory to identify risks and opportunities.
• Improve forecasting methodologies and KPI visibility.
• Coordinate with Commercial, Logistics, Finance, Marketing and others.
• Prepare reports on inventory, availability, back orders, risks and planning performance.

Skills

Forecasting

Data analysis

Stakeholder management

English proficiency

Education

Bachelor’s degree in Engineering, Business Administration, Logistics or related field

Tools

Excel

SAP

Power BI

Job description

Plan and manage allocated supply chain resources and demand processes to ensure that customer service targets are met at a minimum operating cost, with optimum stock levels. Establish robust demand forecasts by using relevant statistical tools and market and sales information, such as planned sales orders, customer contracts, intercompany standing orders, promotional activity, seasonality, brand changes, etc. Cooperate with personnel (sales, marketing, customer service) to deliver accurate, demand-driven forecast plans. Conduct analysis of sales forecasts, together with marketing and finance insight; report on forecast accuracy; and coordinate updates by managing demand changes from key areas within the targeted business.

Job Description

The Demand Planner leads the demand planning process, analyzing data, market trends, and business inputs to anticipate demand, inventory fluctuations, and potential supply risks. The role works closely with cross-functional teams to improve forecast accuracy, support product availability, optimize finished goods inventory, and contribute to overall supply chain performance.

• Lead the monthly demand planning process and forecasting routines, supporting alignment and sign-off with the business.
• Analyze historical sales, depletion trends, seasonality, promotions, open orders, and inventory data to identify risks and opportunities and align forecasts with the Commercial team.
• Continuously improve forecasting methodologies and processes to strengthen Forecast Accuracy and BIAS performance.
• Maintain visibility of key planning KPIs and support action plans to improve performance and service levels.
• Ensure forecast submissions are aligned with the organizational planning and business cycle.
• Support IBP, ITP, and long-term demand planning processes, acting as a functional expert within relevant projects.
• Plan short- and long-term demand requirements to support inventory needs, product availability, and alignment between supply and demand.
• Monitor inventory and production plans, anticipating potential stock risks and recommending appropriate actions.
• Partner with Commercial, Logistics, Customer Service, Finance, Marketing, Category, and other key stakeholders to support effective planning and decision-making.
• Prepare reports and provide visibility of inventory, availability, back orders, risks, opportunities, and planning performance

What We Are Looking For

• Bachelor’s degree in Engineering, Business Administration, Business, Logistics, or a related field.
• 5+ years of experience in Demand Planning, Forecasting, Supply Planning, or similar roles.
• Experience with S&OP and/or IBP processes.
• Strong analytical skills and solid understanding of forecasting methodologies and processes.
• Advanced Excel skills and knowledge of SAP; Power BI or similar analytical tools are desirable.
• Ability to analyze and interpret data, identify trends, and translate insights into business recommendations.
• Strong planning, organization, communication, problem-solving, and stakeholder management skills.
• Ability to work effectively within a matrix organization and a fast-changing environment.
• English proficiency required.

Location(s)

Santiago, Chile

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.