Supply Planner Coordinator

Kraft Heinz, Inc.; Santiago; On-site; CLP 18,000,000 - 24,000,000; Full time

Job summary

Kraft Heinz, Inc. in Santiago, Chile, is seeking a Demand Planner to plan and manage supply chain resources and demand processes to meet customer service targets at minimum cost.

You will lead monthly demand planning, analyze historical data, seasonality, and promotions, and collaborate with Commercial, Logistics, and Finance to improve forecast accuracy and inventory availability. English proficiency required.

Qualifications

• 5+ years of experience in Demand Planning, Forecasting, Supply Planning or similar roles.
• Experience with S&OP and IBP processes.
• Strong analytical skills and forecasting methodologies.
• Advanced Excel skills and knowledge of SAP; Power BI desirable.
• English proficiency required.

Responsibilities

• Lead the demand planning process and forecast accuracy improvements.
• Analyze historical sales, depletion trends, seasonality and promotions.
• Coordinate with Commercial, Logistics, Customer Service, Finance and other stakeholders.
• Prepare reports on inventory, availability, back orders, risks and planning performance.
• Support IBP, ITP and long-term demand planning initiatives.

Skills

Demand planning

Forecasting

S&OP/IBP

Advanced Excel

Power BI

SAP

English

Education

Bachelor's degree in Engineering / Business / Logistics

Tools

SAP

Power BI

Job description

Plan and manage allocated supply chain resources and demand processes to ensure that customer service targets are met at a minimum operating cost, with optimum stock levels. Establish robust demand forecasts by using relevant statistical tools and market and sales information, such as planned sales orders, customer contracts, intercompany standing orders, promotional activity, seasonality, brand changes, etc. Cooperate with personnel (sales, marketing, customer service) to deliver accurate, demand-driven forecast plans. Conduct analysis of sales forecasts, together with marketing and finance insight; report on forecast accuracy; and coordinate updates by managing demand changes from key areas within the targeted business.

The Demand Planner leads the demand planning process, analyzing data, market trends, and business inputs to anticipate demand, inventory fluctuations, and potential supply risks. The role works closely with cross-functional teams to improve forecast accuracy, support product availability, optimize finished goods inventory, and contribute to overall supply chain performance. Lead the monthly demand planning process and forecasting routines, supporting alignment and sign-off with the business. Analyze historical sales, depletion trends, seasonality, promotions, open orders, and inventory data to identify risks and opportunities and align forecasts with the Commercial team. Continuously improve forecasting methodologies and processes to strengthen Forecast Accuracy and BIAS performance. Maintain visibility of key planning KPIs and support action plans to improve performance and service levels. Ensure forecast submissions are aligned with the organizational planning and business cycle. Support IBP, ITP, and long-term demand planning processes, acting as a functional expert within relevant projects. Plan short- and long-term demand requirements to support inventory needs, product availability, and alignment between supply and demand. Monitor inventory and production plans, anticipating potential stock risks and recommending appropriate actions. Partner with Commercial, Logistics, Customer Service, Finance, Marketing, Category, and other key stakeholders to support effective planning and decision-making. Prepare reports and provide visibility of inventory, availability, back orders, risks, opportunities, and planning performance.

What We Are Looking For

• Bachelor’s degree in Engineering, Business Administration, Business, Logistics , or a related field.
• 5+ years of experience in Demand Planning, Forecasting, Supply Planning, or similar roles.
• Experience with S&OP and/or IBP processes.
• Strong analytical skills and solid understanding of forecasting methodologies and processes.
• Advanced Excel skills and knowledge of SAP ; Power BI or similar analytical tools are desirable.
• Ability to analyze and interpret data, identify trends, and translate insights into business recommendations.
• Strong planning, organization, communication, problem-solving, and stakeholder management skills.
• Ability to work effectively within a matrix organization and a fast-changing environment.
• English proficiency required.
• Location(s) Santiago, Chile

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.