Strategic SaaS TAM: Client Success & Tech Advocate

murex; Santiago; In loco; CLP 58.881.000 - 98.135.000; Tempo pieno

Descrizione del lavoro

Murex is seeking a proactive Technical Account Manager (TAM) to serve as a trusted advisor for our SaaS clients. You will bridge between technical teams and CETs, ensuring service quality, planning engagements, and driving client success.

You will build relationships with CET/CS stakeholders, align services with CET goals, and advocate for CET needs within the delivery unit while monitoring operational metrics and driving improvements.

Competenze

• Bachelor's degree in Computer Science Engineering or related field.
• 5+ years in client-facing technical roles such as Technical Support Engineer or Technical Consultant.
• Familiarity with SLA management and ITIL best practices.

Mansioni

• Build and maintain relationships with CET and CS stakeholders.
• Align CET goals with our technical services objectives.
• Advocate CET needs within the SaaS TS delivery unit for timely resolution of issues.
• Develop and maintain account success plans with milestones and timelines.
• Drive discussions on service improvements, feature utilization, and roadmap planning.
• Collaborate with SaaS Ops, Operate-MX, SaaS DevOps, and Hosting Providers to resolve escalated issues.

Conoscenze

Client relationship management

Communication skills

Analytical mindset

Problem solving

ITIL knowledge

SLA awareness

Formazione

Bachelor's degree in Computer Science Engineering

Strumenti

Ticketing systems

Monitoring tools

Reporting dashboards

Descrizione del lavoro

Murex is seeking a proactive Technical Account Manager (TAM) to serve as a trusted advisor for our SaaS clients. You will bridge between technical teams and CETs, ensuring service quality, planning engagements, and driving client success.

You will build relationships with CET/CS stakeholders, align services with CET goals, and advocate for CET needs within the delivery unit while monitoring operational metrics and driving improvements.