Senior Collections Specialist

Sterlington; Santiago; Presencial; CLP 59.415.000 - 82.267.000; Jornada completa

Descripción de la vacante

Sterlington PLLC is seeking a Senior Collections Specialist to own end-to-end collections for assigned client accounts, driving timely payments and cash flow. You will collaborate with billing, accounting, sales, and client services to resolve disputes and keep records accurate.

This hands-on role requires strong English communication, AR expertise, and proficiency with ERP/Accounting systems. Full-time, independent contractor role supporting US Eastern Time hours.

Formación

• 5+ years of experience in collections, accounts receivable, or a related finance role.
• Strong communications skills in English and the ability to handle difficult conversations professionally.
• Detail‑oriented, organized, and capable of managing multiple accounts.
• Solid understanding of AR processes, invoicing, and payment applications.
• Experience using accounting or ERP systems.
• Proficiency in Excel and basic financial reporting.
• Reliable, persistent, and accountable—able to follow through and deliver results.
• Comfortable using AI‑enabled tools, automation, or technology to improve collections workflows.

Responsabilidades

• Own collections end‑to‑end for assigned client accounts, following up on overdue invoices by phone and email
• Make outbound collections calls (not email‑only) and handle payment conversations professionally
• Negotiate payment plans when needed and document commitments with clear follow‑up
• Monitor AR aging and proactively flag collection risks before balances escalate
• Resolve billing questions and disputes by working closely with billing, accounting, sales, and client services
• Apply and reconcile payments, credits, and adjustments accurately
• Maintain clear, well‑organized records of all collection activity and client communications
• Support month‑end close by keeping AR balances accurate and up to date
• Take full ownership of the AR aging report, updating and analyzing it weekly
• Produce and share a weekly collections priority list for the team
• Track payment promises and flag broken commitments for escalation
• Prepare weekly collections updates that feed directly into cash‑flow forecasting
• Analyze client payment behavior (days‑to‑pay, trends, early warning signals)
• Monitor AR concentration risk across clients and partner books
• Prepare data‑backed write‑offs and reserve recommendations
• Serve as the main point of contact for partner‑level collections escalations, following firm guidelines
• Own and maintain the Collections Playbook and suggest improvements over time
• Provide feedback to billing on recurring invoice issues and rejection patterns
• Track client retainer balances and flag low retainers ahead of billing cycles
• Validate payment application by cross‑checking bank activity, aging, and client confirmations

Conocimientos

AR processes

Excel

ERP systems

Communication (English)

Attention to detail

Multi-account management

AI-enabled tools

Herramientas

ERP software

Accounting software

Descripción del empleo

Position Title:SeniorCollections Specialist

Contract:Full-time, Independent Contractor

PostingJurisdictions:To support US Eastern Time working hours

Our Firm:

Sterlington PLLC is a full-service law firm focusing on complexcorporate, litigation, executive compensation, and private wealth matters. As a firm, we focus on theeconomicas well as the legal aspects of our matters.

Among other strengths, Sterlington is the ultimate law firm for founders, senior executives, and UHNWIs as well as their related businesses.

Learn more at:www.sterlingtonlaw.com/

The Opportunity

This role is a great fit for someone who enjoys owning thecollectionsprocess and making a direct impact on cash flow. As a Collections Specialist,you'llbe the primary point of contact for customers on outstanding balances, working proactively and professionally to resolve issues and securetimelypayments.You'llpartner closely with internal teams to address billing questions, keep accountsaccurate, and improvecollectionsprocesses over time.It'sa hands-on, visible role where persistence, communication, and attention to detail truly matter.

What You'll Do:

• Own collections end‑to‑end for assigned client accounts, following up on overdue invoices by phone and email
• Make outbound collections calls (this is not an email‑only role) and handle payment conversations professionally
• Negotiate payment plans when needed and document commitments with clear follow‑up
• Monitor AR aging and proactively flag collection risks before balances escalate
• Resolve billing questions and disputes by working closely with billing, accounting, sales, and client services
• Apply and reconcile payments, credits, and adjustments accurately
• Maintain clear, well‑organized records of all collection activity and client communications
• Support month‑end close by keeping AR balancesaccurateand up to date
• Take full ownership of the AR aging report,updatingand analyzing it weekly
• Produce and share a weekly collections priority list for the team
• Track payment promises and flag broken commitments for escalation
• Prepare weekly collections updates that feed directly into cash‑flow forecasting
• Analyze client payment behavior (days‑to‑pay, trends, early warning signals)
• Monitor AR concentration risk across clients and partner books
• Prepare data‑backed write‑off and reserve recommendations
• Serve as the main point of contact for partner‑level collections escalations, following firm guidelines
• Own andmaintainthe Collections Playbook and suggest improvements over time
• Provide feedback to billing on recurring invoice issues and rejection patterns
• Track client retainer balances and flag low retainers ahead of billing cycles
• Validate payment application by cross‑checking bank activity, aging, and client confirmations

What We're LookingFor

• 5+ years of experience in collections, accounts receivable, or a related finance role
• Strong communicationskills(English C2 ornear-native/native)andthe ability to handle difficult payment conversations professionally
• Detail‑oriented, organized, and comfortable managing multiple accounts at once
• Solid understanding of AR processes, invoicing, and payment applications
• Experience using accounting or ERP systems
• Proficiencyin Excel and basic financial reporting
• Reliable, persistent, and accountable—someone who follows through and gets results
• Comfortable usingAI‑enabledtools, automation, or technology to improve collections workflows, reporting accuracy, andfollow‑upefficiency

At Sterlington, we believe that world-class talent has no boundaries. We are committed to fostering a diverse and inclusive environment where unique perspectives are valued and every individual has the opportunity to thrive. We encourage all qualified candidates to apply.