Senior Business Analyst

EPAM Systems; Chile; On-site; CLP 26,000,000 - 48,000,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off and sick leave

Upskilling, reskilling and certificates

Global career opportunities

Volunteer opportunities

LinkedIn Learning access

Job summary

EPAM Systems is seeking a Senior Business Analyst to drive digital transformation initiatives, focusing on eCommerce platforms and CMS solutions. You will collaborate with cross-functional teams to translate business needs into functional specifications and support successful Agile delivery.

Responsibilities include requirements gathering, process mapping, gap analysis, and roadmap contribution to scalable, high-performance digital programs.

Qualifications

• 3+ years of experience as a Business Analyst focused on digital transformation.
• Experience with eCommerce platforms such as SAP Commerce, Magento, Shopify, or CommerceTools.
• Familiarity with CMS tools like Contentful, Contentstack, WordPress.
• Experience leading requirements gathering for complex systems and delivering clear specifications.
• Strong understanding of Agile or Scrum methodologies.
• Strong data analysis skills and ability to derive insights from data.
• Experience with digital collaboration and PM tools (JIRA, Confluence, Azure DevOps).
• Excellent communication and stakeholder management skills.
• Good English proficiency (B2 or higher).

Responsibilities

• Direct the analysis and documentation of business requirements for digital transformation projects, focusing on eCommerce platforms or CMS solutions.
• Work with stakeholders to translate goals into functional and technical specifications.
• Map processes, perform gap analysis, and design solutions to improve digital workflows and customer journeys.
• Ensure alignment between objectives and solutions with architects, developers, UX designers, PMs, and product owners.
• Document existing systems, processes, and data flows to identify improvement areas.
• Create user stories, use cases, and acceptance criteria in an Agile/Scrum environment.
• Contribute to the roadmap of digital transformation initiatives, ensuring scalability and performance.
• Conduct risk assessments and communicate impacts to stakeholders.
• Organize workshops, presentations, and meetings to gather feedback.
• Assist during testing phases with UAT and QA.

Skills

Data analysis

Communication

Stakeholder management

Agile/Scrum

BPMN

Workflow diagrams

JIRA/Confluence/Azure DevOps

English proficiency

eCommerce domain

CMS familiarity

Requirements gathering

Education

Bachelor's degree in Business/IT/CS (Master's preferred)

Tools

JIRA

Confluence

Azure DevOps

Job description

We are in search of an accomplished Senior Business Analyst with deep experience in digital transformation projects, especially within eCommerce and Content Management Systems (CMS). This position involves partnering with cross-functional teams to deliver results-driven projects that support business growth and digital innovation. The successful candidate will show a proven history of collecting and interpreting business requirements, designing solutions, and ensuring project success in fast-paced, changing environments.

Responsibilities

• Direct the analysis and documentation of business requirements for digital transformation projects, focusing on eCommerce platforms or CMS solutions
• Work with essential stakeholders, including internal teams, clients, and vendors, to understand business goals and translate them into functional and technical specifications
• Carry out comprehensive process mapping, gap analysis, and solution design to improve digital workflows, customer journeys, and business operations
• Ensure business objectives and technology solutions remain aligned by collaborating closely with Solution Architects, developers, UX designers, project managers, and product owners
• Examine and document existing systems, processes, and data flows to identify areas ready for improvement or automation
• Guide the creation of user stories, use cases, and acceptance criteria for projects within an Agile/Scrum environment
• Help shape and contribute to the roadmap of digital transformation initiatives, ensuring scalability, performance, and user experience stay optimized
• Carry out risk assessments and clearly communicate the potential impact of changes to stakeholders
• Organize workshops, presentations, and meetings to gather feedback, align on project goals, and deliver continuous progress updates
• Assist during testing phases, verifying that business requirements are fulfilled through detailed User Acceptance Testing (UAT) and Quality Assurance (QA)

Requirements

• Bachelor's degree in Business, IT, Computer Science, or a related field (Master's degree considered a plus)
• A minimum of 3 years of experience as a Business Analyst focused on digital transformation projects
• Considerable experience with eCommerce platforms, such as SAP Commerce, Magento, Shopify, or CommerceTools
• Familiarity with CMS tools, including Contentful, Contentstack, WordPress, or similar systems
• Proven track record leading requirements gathering for complex systems and delivering clear, actionable specifications
• Strong understanding of Agile or Scrum methodologies, with hands-on experience in an Agile project environment
• Strong data analysis skills, with the ability to convert data into insights that guide business decisions
• Skilled in business process modeling, BPMN, and workflow diagrams
• Excellent communication and stakeholder management capabilities
• Experience with digital collaboration and project management tools, such as JIRA, Confluence, or Azure DevOps
• Strong problem-solving skills and the capacity to excel in fast-paced environments
• Good English proficiency (B2 level or higher), with experience communicating directly with customers

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.