Remote UGC Programs Lead — Contractor

Tidal; Santiago; Presencial; CLP 28.213.000 - 31.348.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Tidal is hiring a UGC Program Manager to oversee creator seeding and UGC programs across a small portfolio of consumer brands. You will own the program end-to-end—from sourcing and outreach through product seeding, deliverables, organization, client communication, and reporting.

You will manage multiple client projects, collaborate with video editors to ensure a steady stream of high-quality, publishable content, and maintain strong relationships with brands and creators in a remote setting.

Formación

• At least 3 years of experience in UGC, influencer marketing, creator partnerships, or a similar role, preferably within eCommerce, DTC, consumer, beauty, wellness, fashion, lifestyle, or CPG brands.
• Proven experience managing creator programs from sourcing and outreach through seeding, content delivery, reporting, and ongoing relationship management.
• Strong understanding of product gifting, creator briefs, deliverables, usage rights, paid collaborations, affiliate partnerships, and creator program workflows.
• Experience managing multiple brands, client accounts, or creator programs simultaneously while maintaining strong organization and attention to detail.
• Strong judgment in identifying creators who fit a brand’s audience, creative direction, content needs, and commercial objectives.
• Strong written and verbal English communication skills with the confidence to communicate directly with clients, creators, and external partners.
• Comfortable coordinating with creative teams or video editors and understanding what makes UGC usable across paid ads, organic social, landing pages, email, and other marketing channels.
• Highly organized, proactive, client-facing, and comfortable independently owning programs in a lean remote environment.

Responsabilidades

• Own creator seeding and UGC programs end-to-end, including creator sourcing, evaluation, outreach, product seeding, briefs, timelines, usage rights, follow-ups, and final content delivery.
• Build and maintain a consistent pipeline of UGC creators, influencers, affiliates, and micro-creators aligned with each brand’s audience, creative needs, and campaign priorities.
• Manage creator relationships and maintain organized tracking of outreach, shipments, deliverables, content status, and opportunities for repeat collaboration.
• Review incoming creator content for quality, completeness, and brand alignment, then coordinate with video editors to turn raw content into organized, publishable creative assets.
• Serve as the day-to-day client-facing program owner for approximately 2–3 brands, providing clear updates on progress, deliverables, blockers, reporting, and next steps.
• Work with internal creative and marketing teams to understand content needs, launches, and campaign priorities and translate them into actionable creator briefs and sourcing plans.
• Track creator activity, response rates, content delivery, asset volume, and relevant program metrics while identifying gaps and proactively keeping the creative pipeline full.
• Build scalable workflows, trackers, templates, reporting, and documentation that allow multiple creator programs to run efficiently with minimal oversight.

Conocimientos

UGC marketing

Influencer partnerships

Content seeding

Client management

English communication

Herramientas

GRIN

Aspire

Modash

CreatorIQ

Shopify

Meta Ads Library

Affiliate platforms

Google Sheets

Slack

Trello

Notion

Asana

Canva

Figma

AI tools

Descripción del empleo

Tidal is hiring a UGC Program Manager to oversee creator seeding and UGC programs across a small portfolio of consumer brands. You will own the program end-to-end—from sourcing and outreach through product seeding, deliverables, organization, client communication, and reporting.

You will manage multiple client projects, collaborate with video editors to ensure a steady stream of high-quality, publishable content, and maintain strong relationships with brands and creators in a remote setting.