Remote Personal Injury Client Support Specialist Bilingual

The Ward Law Group, PL; Chile; A distancia; CLP 11.140.000 - 13.343.000; Jornada completa

Descripción de la vacante

The Ward Law Group, PL seeks a Remote Personal Injury Client Support Representative to join our award-winning firm. This full-time, independent contractor role focuses on high-volume client intake, call management, and administrative support to ensure timely communication with clients and providers.

Ideal candidates are fluent in English, organized, and comfortable using CRM/case-management systems. Compensation is up to USD 1,200 per month with no benefits for this contract position.

Formación

• Bilingual in English and Spanish required.
• Experience in plaintiff personal injury or medical scheduling preferred.
• Call center or case intake experience is a plus.

Responsabilidades

• Answer, screen, and route incoming calls to the appropriate team member.
• Take and relay messages or transfer calls to voicemail when staff are unavailable.
• Log phone calls and upload documents into the online document management system.
• Provide clerical support to office staff, including faxing, copying, and file organization.
• Maintain regular communication with clients and respond to questions.
• Obtain insurance coverage information in a timely manner.
• Follow up on medical treatment and confirm continuity of care.
• Request and obtain medical records and billing statements from providers.
• Communicate with insurance companies regarding treatment status and update adjuster information in the system.
• Perform additional administrative and case-related duties as assigned.

Conocimientos

Bilingual English/Spanish

High-volume call handling

Client intake

Herramientas

CRM systems (Litify, Filevine, SmartAdvocate, Clio)

Descripción del empleo

The Ward Law Group, PL seeks a Remote Personal Injury Client Support Representative to join our award-winning firm. This full-time, independent contractor role focuses on high-volume client intake, call management, and administrative support to ensure timely communication with clients and providers.

Ideal candidates are fluent in English, organized, and comfortable using CRM/case-management systems. Compensation is up to USD 1,200 per month with no benefits for this contract position.