Remote Intake Case Manager – Personal Injury

The Ward Law Group, PL; Chile; Presencial; CLP 38.961.000 - 59.369.000; Jornada completa

Descripción de la vacante

The Ward Law Group is seeking an experienced Intake Case Manager to join our growing Personal Injury team. This role guides clients through the early stages of their case, ensuring exceptional support while helping move claims efficiently toward resolution.

The ideal candidate has strong personal injury experience, excellent client communication skills, and the ability to manage a high-volume caseload in a fast-paced environment. This is a full-time remote position with EST business hours.

Formación

• 1+ year of intake/personal injury case management in a plaintiff firm.
• Bilingual English/Spanish required.
• Experience handling bodily injury, pre-litigation, property damage, PIP, medical records, insurance communications, liens, and demand preparation.

Responsabilidades

• Manage a caseload of personal injury clients from intake through case progression.
• Apply knowledge of bodily injury claims and pre-litigation processes.
• Identify cases for Full/Quick/Global Demand and route to the appropriate department.
• Review and submit potential production cases for attorney evaluation.
• Maintain accurate client and case information in Litify.

Conocimientos

Bilingual English/Spanish

Case management

Herramientas

Litify

Salesforce

Descripción del empleo

The Ward Law Group is seeking an experienced Intake Case Manager to join our growing Personal Injury team. This role guides clients through the early stages of their case, ensuring exceptional support while helping move claims efficiently toward resolution.

The ideal candidate has strong personal injury experience, excellent client communication skills, and the ability to manage a high-volume caseload in a fast-paced environment. This is a full-time remote position with EST business hours.