Remote Family Care Coordinator

Meadow Memorials; Santiago; Presencial; CLP 9.097.358 - 18.194.717; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO

10 paid holidays

paid training

fully remote

Descripción de la vacante

Meadow Memorials is hiring Family Coordinators to support families through the cremation process, from intake to final steps. You will manage a dedicated book of cases, be the primary contact for families, and coordinate transportation, documentation, scheduling, and ashes return with empathy and precision.

This remote, full-time role requires strong English communication, 2+ years in customer-facing or operations roles, and a proactive, team-first mindset.

Formación

• 2+ years in customer-facing, operations, or hospitality roles.
• Strong written and spoken English.
• Clear, calm communicator who builds trust quickly, whether over the phone, email, or text.
• Strong multitasker — able to move quickly while maintaining accuracy and attention to detail.
• Accountable and proactive: you take ownership, close the loop, and surface issues early.
• Energized by our mission and excited about the opportunity to help shape something new in a category that truly needs it.
• A home setup that supports the work - see our tech requirements for details.

Responsabilidades

• Manage a dedicated book of cases from intake through final resolution.
• Support families via phone, text, and email with empathy, clarity, and professionalism.
• Guide families through each step of the process while building trust and rapport.
• Coordinate key case milestones, including transportation, documentation, cremation scheduling, and ashes return.
• Collaborate with teammates to support the broader case load and maintain continuity of care.
• Assist with team coverage, escalations, and urgent case needs as volumes shift.
• Partner with internal teams and external vendors to keep cases moving efficiently.
• Maintain accurate documentation, update systems promptly, and proactively flag issues.
• Ensure smooth case handoffs and anticipate downstream impacts.
• Work across HubSpot, Aircall, Slack, GSuite, and our internal case management system.

Conocimientos

Customer-facing

English proficiency

Communication skills

Multitasking

Attention to detail

Accountability

Remote work setup

Spanish language

Herramientas

HubSpot

Aircall

Slack

Case management system

Descripción del empleo

Meadow Memorials is hiring Family Coordinators to support families through the cremation process, from intake to final steps. You will manage a dedicated book of cases, be the primary contact for families, and coordinate transportation, documentation, scheduling, and ashes return with empathy and precision.

This remote, full-time role requires strong English communication, 2+ years in customer-facing or operations roles, and a proactive, team-first mindset.