Remote Email & SMS Marketing Coordinator — Sports Booking

Community Sports Partners; Región del Biobío; Remote; CLP 8,719,000 - 10,898,000; Full time

Job summary

Community Sports Partners is seeking an organized marketer to own email and SMS campaigns promoting facility time, pickups, and registrations. You will build segments, craft copy, and manage consent and deliverability while aligning with brand guidelines.

You will also handle permit-backed business sales, coordinate pickup-game operations remotely, and track performance to drive bookings and repeat participation, with a strong emphasis on customer follow-through.

Qualifications

• Experience building email campaigns and automations.
• Hands-on SMS experience.
• Strong written and spoken English for North American customer conversations.
• Detail-oriented with schedules, prices, customer records and deadlines.
• Experience with a CRM and an email/SMS platform; examples include Klaviyo, ActiveCampaign, HubSpot, Mailchimp or comparable tools.
• Comfort using spreadsheets and reports to understand conversion, bookings and campaign performance.
• Dependable communication and willingness to own the next action until an issue is resolved.
• Availability to work evenings and weekends in Toronto/Eastern time is required.
• Experience in sports, venue bookings, inside sales, event coordination, customer service or ecommerce retention is helpful.

Responsibilities

• Plan, write, build and send campaigns promoting available facility time, pickup games, registration opportunities and relevant offers.
• Create useful segments by location, sport, expressed interest, booking history and engagement.
• Build and improve welcome messages, lead follow-up, incomplete-booking recovery where supported, reminders, repeat-booking and win-back flows.
• Write clear English copy with specific offers and calls to action. Adapt existing brand assets into mobile-friendly emails.
• Check audiences, dates, time zones, prices, links, personalization and suppression rules before launch.
• Monitor delivery failures, bounces, complaints and opt-outs; maintain consent records and healthy lists.
• Test messaging, timing, offers and journeys, then report qualified enquiries, paid bookings, repeat participation and revenue alongside engagement metrics.

Skills

Email marketing

SMS marketing

CRM platforms

Campaign analytics

Sales follow-up

Tools

Klaviyo

ActiveCampaign

HubSpot

Mailchimp

Job description

Community Sports Partners is seeking an organized marketer to own email and SMS campaigns promoting facility time, pickups, and registrations. You will build segments, craft copy, and manage consent and deliverability while aligning with brand guidelines.

You will also handle permit-backed business sales, coordinate pickup-game operations remotely, and track performance to drive bookings and repeat participation, with a strong emphasis on customer follow-through.