Sports Booking & Growth Marketing Coordinator

Community Sports Partners

Concepcion

Remote

CLP 14,294,000 - 21,990,000

Full time

11 days ago

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Job summary

Community Sports Partners seeks an experienced marketing coordinator to drive Email and SMS campaigns for available facility time, pickups, and registrations. You will craft targeted messages, build segments, and optimize journeys to boost bookings and repeat participation.

The role requires hands-on CRM and email/SMS tool experience, strong English communication, and reliable follow-through. Remote from Latin America; evenings/weekends in Toronto/Eastern time; base plus commissions.

Qualifications

Practical experience building email campaigns and automations, plus hands-on SMS experience.
Strong written and spoken English for North American customer conversations.
Confidence following up with leads, explaining an offer and asking for the booking.
Strong attention to detail with schedules, prices, customer records and deadlines.
Experience with a CRM and an email/SMS platform; examples include Klaviyo, ActiveCampaign, HubSpot, Mailchimp or comparable tools.
Comfort using spreadsheets and reports to understand conversion, bookings and campaign performance.
Dependable communication and willingness to own the next action until an issue is resolved.
Availability to work evenings and weekends in Toronto/Eastern time is required.
Experience in sports, venue bookings, inside sales, event coordination, customer service or ecommerce retention is helpful.

Responsibilities

Plan, write, build and send campaigns promoting available facility time, pickup games, registration opportunities and relevant offers.
Create useful segments by location, sport, expressed interest, booking history and engagement.
Build and improve welcome messages, lead follow-up, incomplete-booking recovery, reminders, repeat-booking and win-back flows.
Write clear English copy with offers and calls to action. Adapt existing brand assets into mobile-friendly emails.
Check audiences, dates, time zones, prices, links, personalization and suppression rules before launch.
Monitor delivery failures, bounces, complaints and opt-outs; maintain consent records and healthy lists.
Test messaging, timing, offers and journeys, then report qualified enquiries, paid bookings, repeat participation and revenue alongside engagement metrics.
Maintain an accurate view of available locations, dates, time slots, capacity and approved pricing.
Respond to enquiries from teams, coaches, leagues, organizers and other customers looking for sports space.
Understand what customers need, recommend suitable availability, prepare approved quotes and follow up through booking and payment confirmation.
Keep the sales pipeline current, document customer commitments and pursue renewals or repeat bookings.
Coordinate with the operations team before promising availability or exceptions. Escalate pricing, terms and conflicts outside your authority.
Create and maintain accurate game listings, including location, start time, capacity, pricing and player instructions.
Monitor registrations and fill levels; use targeted outreach to help fill available places.
Coordinate with local hosts and venue contacts, making sure each game has the information and support it needs.
Manage routine player questions and waitlists, and communicate approved changes promptly.
Identify low-enrolment games, host gaps or venue problems early and escalation cancellation, refund or safety decisions to the appropriate manager.
Track attendance, feedback and repeat participation, and use what you learn to improve future games.