Email and SMS Marketing - Sports Sales Coordinator

AGS Youth Soccer Club; Santiago; Remote; CLP 14,168,000 - 21,797,000; Full time

Benefits offered by this job

Remote work from Latin America

Job summary

Community Sports Partners seeks a results-driven marketer to own email and SMS campaigns, segment audiences, and drive bookings for sports facility time and pickup games. You’ll coordinate with teams, respond to inquiries, and optimize customer journeys to boost participation and repeat business.

Remote role supporting Latin America with occasional coordination across North American schedules; strong English, CRM and analytics skills required.

Qualifications

• Practical experience building email campaigns and automations, plus hands-on SMS experience.
• Strong written and spoken English for North American customer conversations
• Confidence following up with leads, explaining an offer and asking for the booking
• Strong attention to detail with schedules, prices, customer records and deadlines
• Experience with a CRM and an email/SMS platform (Klaviyo, ActiveCampaign, HubSpot, Mailchimp)
• Comfort using spreadsheets and reports to understand conversion, bookings and campaign performance
• Dependable communication and ownership to resolve issues
• Evenings/weekends availability in Toronto/Eastern time

Responsibilities

• Oversee Email and SMS marketing: plan, write, build and send campaigns promoting facility time, pickups and offers.
• Segment audiences by location, sport, interests and history; optimize journeys and keep compliant lists.
• Support permit and facility-time sales with quotes and follow-ups through booking and payment.
• Coordinate pickup-game listings, registrations and host communications; handle waitlists and changes.
• Provide reporting on qualified inquiries, paid bookings, repeat participation and revenue.

Job description

Turn interest into bookings—and keep players coming back

Community Sports Partners operates sports and recreation businesses. We are looking for someone who combines strong email and SMS marketing skills with sales follow-through and organized day-to-day coordination.

Your work will connect three things: campaigns that generate interest, conversations that turn interest into bookings, and pickup games that run smoothly enough for people to return. You will help sell available sports facility time and permit-backed bookings, support pickup-game operations remotely, and build email and SMS campaigns that increase participation and repeat business.

What You Will Own

Email and SMS marketing

• Plan, write, build and send campaigns promoting available facility time, pickup games, registration opportunities and relevant offers
• Create useful segments by location, sport, expressed interest, booking history and engagement
• Build and improve welcome messages, lead follow-up, incomplete-booking recovery where supported, reminders, repeat-booking and win-back flows
• Write clear English copy with specific offers and calls to action. Adapt existing brand assets into mobile-friendly emails
• Check audiences, dates, time zones, prices, links, personalization and suppression rules before launch
• Monitor delivery failures, bounces, complaints and opt-outs; maintain consent records and healthy lists
• Test messaging, timing, offers and journeys, then report qualified enquiries, paid bookings, repeat participation and revenue alongside engagement metrics

Permit and facility-time sales

• Maintain an accurate view of available locations, dates, time slots, capacity and approved pricing
• Respond to enquiries from teams, coaches, leagues, organizers and other customers looking for sports space
• Understand what customers need, recommend suitable availability, prepare approved quotes and follow up through booking and payment confirmation
• Keep the sales pipeline current, document customer commitments and pursue renewals or repeat bookings
• Coordinate with the operations team before promising availability or exceptions. Escalate pricing, terms and conflicts outside your authority

Pickup-game coordination

• Create and maintain accurate game listings, including location, start time, capacity, pricing and player instructions
• Monitor registrations and fill levels; use targeted outreach to help fill available places
• Coordinate with local hosts and venue contacts, making sure each game has the information and support it needs
• Manage routine player questions and waitlists, and communicate approved changes promptly
• Identify low-enrolment games, host gaps or venue problems early and escalation cancellation, refund or safety decisions to the appropriate manager
• Track attendance, feedback and repeat participation, and use what you learn to improve future games

This is one role advertised across multiple recruitment locations. Applicants throughout Latin America are welcome.

Requirements

What we are looking for

• Practical experience building email campaigns and automations, plus hands-on SMS experience
• Strong written and spoken English for North American customer conversations
• Confidence following up with leads, explaining an offer and asking for the booking
• Strong attention to detail with schedules, prices, customer records and competing deadlines
• Experience with a CRM and an email/SMS platform; examples include Klaviyo, ActiveCampaign, HubSpot, Mailchimp or comparable tools. Experience with every platform is not required
• Comfort using spreadsheets and reports to understand conversion, bookings and campaign performance
• Dependable communication and willingness to own the next action until an issue is resolved
• Availability to work evenings and weekends in Toronto/Eastern time is required. This is when most games and customer activity take place, so these shifts are a core part of the role. The specific weekly schedule will be agreed before hiring

Experience in sports, venue bookings, inside sales, event coordination, customer service or ecommerce retention is helpful. You should enjoy both campaign execution and customer follow-through.

What Success Looks Like

In the first month, learn the inventory, customer journeys and operating processes; audit existing campaigns and establish a reliable follow-up and QA routine.

Over the following two months, take ownership of the campaign calendar and sales pipeline, improve priority automations, and make pickup-game coordination dependable. We will agree measurable goals for paid bookings, use of available facility time, game fill rates, repeat participation and service quality after reviewing the baseline.

Benefits

Remote from Latin America. Monthly base of US$800-US$1,000 based on experience, plus expected variable commissions of US$500-US$1,000. Expected total US$1,300-US$2,000 per month. Commissions depend on performance and are not guaranteed. Evening and weekend work in Toronto/Eastern time is required, when most games and customer activity take place. The specific weekly schedule and commission terms will be agreed before hiring.