Product Operations Manager

RemoFirst; Chile; Remote; CLP 59,172,000 - 88,757,000; Full time

Benefits offered by this job

100% remote work

Growth opportunity in AI-forward on a

Direct impact on revenue and customer

Autonomy and accountability

Leadership visibility

Competitive compensation

Job summary

RemoFirst is seeking a Product Operations Manager to drive clarity, speed, and excellence across our product organization. You will connect Product, Engineering, and cross-functional teams to create leverage through structured processes and actionable data.

You will own the end-to-end release process, build dashboards for leadership, and align operations across Product, Customer Success, and Finance in a distributed environment.

Qualifications

• 2–5 years of experience in Product Operations, Product Management, or BizOps in a tech environment.
• Strong data skills (SQL or equivalent).
• Excellent cross-functional communication; ability to influence without authority.
• System-thinking mindset to reduce organizational friction through process/tools.
• Proficiency in English is required.

Responsibilities

• Build and maintain dashboards (Quicksight/SQL/Excel) to help PMs and leadership make evidence-based decisions.
• Define key product health metrics (adoption, retention, support load) and drive reporting.
• Coordinate across Product, Engineering, Sales, Marketing, and Finance for alignment.
• Own end-to-end product release readiness and build launch checklists and retrospectives.
• Standardize product team workflows and create repeatable systems for roadmap visibility and KPI tracking.

Skills

Product Operations experience

SQL

Cross-functional communication

System thinking

English proficiency

Tools

Quicksight

Job description

RemoFirst is transforming the way businesses hire and manage global teams. Our mission is to enable Freedom of Work by providing an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management. We partner with some of the world's most innovative companies, including Fortune 500 businesses and leading startups. We are a small but strong team of 200+ people (and growing) hyper-focused on delivering a world-class platform and unparalleled service with our industry-leading partnerships. We're hiring a Product Operations Manager to drive clarity, speed, and excellence across our product organization. You'll act as the connective tissue between Product, Engineering, and cross-functional teams (Sales, Customer Success, Finance, Compliance, Legal). Your mission is to create leverage for the product team—through structured processes, actionable data, and proactive communication. You'll ensure the right systems, insights, and documentation are in place to help the product scale efficiently and autonomously.

Key Responsibilities

Data & Insights

• Build and maintain dashboards (e.g., Quicksight, SQL, Excel) to help PMs and leadership make evidence-based decisions
• Define key product health metrics (adoption, retention, support load) and drive consistent reporting
• Partner with engineering and data teams to improve data accessibility and trust

Cross-Functional Alignment

• Translate between product, engineering, and go-to-market teams to ensure smooth collaboration
• Drive alignment with Support, Compliance, Legal, Finance

Launch Readiness & Coordination

• Own the end-to-end process for product releases, ensuring readiness across Marketing, Client Comms, and Sales
• Build and run launch checklists, retrospectives, and release health reviews
• Manage change communication and ensure downstream teams have what they need to deliver

Process Design & Continuous Improvement

• Identify inefficiencies and standardize product team workflows (planning, documentation, reviews)
• Build repeatable systems for roadmap visibility, KPI tracking, and feedback cycles

Requirements

• 2-5 years of experience in Product Operations, Product Management, or BizOps in a tech environment
• Strong data skills (SQL or equivalent proficiency)
• Excellent communication skills; proven ability to work cross-functionally and influence without authority
• Strong system-thinking mindset—you thrive on solving organizational friction through process and tools
• Ability to work autonomously in a distributed environment; self-starter who can own projects end-to-end

What You'll Need

• Prior experience supporting a global or multi-country product launch environment
• Experience aligning operations across Product, Customer Success, and Finance
• Proficiency in English is a must.
• Communication skills: Strong project management and stakeholder coordination abilities. You'll often need to influence rather than instruct, showing empathy, understanding, and the ability to get things done without direct authority
• Planning and Organisation: You'll be running multiple initiatives in parallel, so exceptional organisational skills and excitement for a dynamic workload are key
• Problem Identification: You'll be expected to examine complex business situations, detect underlying issues, and investigate solutions systematically to improve or build efficient systems
• Analytical Thinking: As a critical thinker, you can interpret and challenge data effectively—spotting patterns, identifying insights, and extracting meaningful conclusions that lead to action
• Product Mindset: You understand how empowered, agile product organisations operate and can apply that mindset to optimise internal processes
• Bias to Action: You take ownership, keep momentum high, and find ways to move projects forward with minimal support or supervision

Benefits

• Startup environment: RemoFirst is an early-stage startup. You have a voice that can influence, and grow rapidly. An opportunity to build a tech unicorn.
• Growth opportunity: This is a chance to join an AI-forward company driving innovation through artificial intelligence. As Senior Product Operations Manager you're ensuring that the product owners, designers and engineers, have everything they need to succeed
• Direct impact: Your work will be at the center of how we grow revenue, support customers, and differentiate in the market
• Autonomy and Accountability: We value autonomy and accountability — there's no bureaucracy or lengthy approval process. We prioritize speed and results to keep moving forward effectively
• Work for a Market Leader: Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.
• Leadership visibility: Reporting into the Senior Global Product Operations Manager which means your projects will be strategic and business-critical
• Compensation and perks are great: Competitive compensation. 100% remote work.
• Culture: You will get to work with some of the best colleagues coming from top tech companies. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further