Product Merchandising Lead Cl/Pe/Uy/Py

H&M; Santiago; On-site; CLP 12,000,000 - 18,000,000; Full time

Job summary

H&M is seeking a Product Merchandising Lead in Chile to act as the main link between product merchandising, commercial teams, and allocation functions, ensuring accurate stock planning, demand transparency, and efficient replenishment across markets.

You will oversee allocation and inventory flows, support decision-making with data insights, and help deliver the right products to the right locations at the right time.

Qualifications

• Commercial expertise: Solid understanding of retail and product merchandising processes
• Analytical capabilities: Able to interpret sell-through and stock reports to identify improvement areas
• Communication skills: Clear communication and collaboration skills across Markets and Continent teams
• Tool proficiency: Good command of Excel and interest in BI tools (e.g.; Power BI)
• Attention to detail: Detail-oriented; ensures high data accuracy in article tracking and reporting

Responsibilities

• Act as the main liaison between product merchandising, commercial teams and allocation functions; ensure stock planning and replenishment across markets
• Oversee allocation and inventory flows; support data-driven decision making
• Forecast supply vs demand; provide insights and corrective actions
• Decide on articles for sale/clearance and for special campaigns per channel
• Collaborate with Inventory Optimization Leads on markdowns and replenishment decisions
• Maintain stock updates and transparency for Sales Markets and Store Managers

Skills

Commercial expertise

Analytical capabilities

Communication skills

Tool proficiency

Attention to detail

Education

Bachelor’s or Master’s degree or similar in Supply Chain Management, Logistics, Business Administration, Economics, Data Analytics, or a related quantitative field

Tools

Excel

Power BI

Job description

Job Description

As a Product Merchandising Lead, you act as the main link between product merchandising, commercial teams, and allocation functions—ensuring accurate stock planning, demand transparency, and efficient replenishment across markets.

You oversee allocation and inventory flows, support decision‑making with data insights, and help deliver the right products to the right locations at the right time.

WHAT YOU DO

Product merchandising/ commercial support

• Act as Contact point and partner-up with Sales Market Commercial teams on stock and inventory topics to facilitate strong commercial execution in Sales Markets
• Drive transparency/ consistency and secure sharing of best practices across Sales Markets on product merchandising/ commercial execution
• Challenge Sales Markets’ bottom-up demand plans from a stock-level perspective (only if needed or upon request)
• Support Sales Markets in setting and adjusting price maps to reflect local competition and stock positions
• Responsible for the forecasting of supply in relation to demand, sharing insights and corrective measures
• Decide and provide Sales Markets articles for final sale/ clearance, as well as for special campaigns per channel
• Decide and provide markdowns (pricing) in collaboration with Inventory Optimization Leads (who provide analyses) and other inventory management measures to Sales Markets (e.g., markdowns if sell-through deviates from other markets)
• Follow up and forecast R&D for Sales Markets
• Capture learnings from exit and liquidation cycles to inform future pre-season plannings/ buying quantifications

Allocation & replenishment

• Act as the key point of contact for assigned SMs and warehouses on all allocation, replenishment, and stock management topics
• Follow up stock on Sales Market level and review stock-balancing scenarios within a Planning Market (based on analyses provided by Inventory Leads)
• Responsible for the initial allocation from warehouses to stores in line with Sales Market plans (in target state, via AB2.0)
• Responsible for adjustments to replenishment speed and setting replenishment blocks or stops for seasonal stock/ predictable demand
• Set backstock list for articles that needs to be removed from the shopfloor/ pick locations
• Create transparency on incoming deliveries/ stock status to SM Commercial teams and Store Managers through regular stock update reports

WHO YOU ARE

Education

• Bachelor’s or Master’s degree or similar in Supply Chain Management, Logistics, Business Administration, Economics, Data Analytics, or a related quantitative field

Skills

• Commercial expertise: Solid understanding of retail and product merchandising processes
• Analytical capabilities: Able to interpret sell-through and stock reports to identify improvement areas
• Communication skills: Clear communication and collaboration skills across Markets and Continent teams
• Tool proficiency: Good command of Excel and interest in BI tools (e.g.; Power BI)
• Attention to detail: Detail-oriented; ensures high data accuracy in article tracking and reporting

Experience

• 2–4 years in product merchandising, retail planning, or commercial operations within retail, fashion, or FMCG