Luxury Suite Attendant — Shipboard Guest Services

Silversea; Chile; On-site; CLP 19,465,000 - 30,279,000; Full time

Job summary

Silversea is seeking an experienced hotel housekeeping professional to join our luxury shipboard team. You will clean and prepare suites, bathrooms, and public areas to the highest standards while restocking amenities and delivering attentive turndown service.

You will assist butlers, handle guest requests, and work closely with supervisors to ensure seamless ship operations. English fluency is required; additional Spanish language skills are preferred.

Qualifications

• Minimum of 3 years' experience in upscale hotel, resort, or cruise ship.
• Ability to clean suites, bathrooms and public areas to high standards and restock amenities.
• Deliver exceptional guest service and handle special requests.
• Assist butlers with packing/unpacking, shoe polishing and valet services.
• Maintain cleanliness and sanitation per Public Health standards.
• Support training of new staff and communicate issues promptly.
• Demonstrate cost awareness and uphold quality to ensure guest satisfaction.

Responsibilities

• Cleans and prepares guest suites, bathrooms, and public areas to the highest housekeeping standards, including restocking amenities and providing turndown service.
• Delivers exceptional guest service by attending to special requests, preferences, luggage handling, and general guest needs in a professional and timely manner.
• Assists butlers with packing/unpacking, shoe polishing, valet services, and other suite-related duties to ensure a seamless guest experience.
• Maintains cleanliness, organization, and sanitation of housekeeping areas, equipment, and lockers in compliance with Public Health standards and outbreak response protocols.
• Performs embarkation, disembarkation, room service, inventory, and preventive maintenance duties while ensuring proper use and reporting of equipment.
• Follows company policies, service standards, grooming requirements, and standard operating procedures at all times.
• Works closely with supervisors and team members, communicates issues promptly, supports training of new staff, and contributes to efficient shipboard operations.
• Demonstrates cost awareness, minimizes waste, upholds quality standards, and consistently delivers personalized hospitality and guest satisfaction.

Skills

Guest service

Turndown service

Team collaboration

Multilingual (English)

Job description

Silversea is seeking an experienced hotel housekeeping professional to join our luxury shipboard team. You will clean and prepare suites, bathrooms, and public areas to the highest standards while restocking amenities and delivering attentive turndown service.

You will assist butlers, handle guest requests, and work closely with supervisors to ensure seamless ship operations. English fluency is required; additional Spanish language skills are preferred.