Butler Manager

Silversea; Región Metropolitana de Santiago; Sur place; CLP 57 971 000 - 86 957 000; Plein temps

Résumé du poste

Silversea in Chile seeks an experienced Luxury Butler to join our onboard guest services team. The role focuses on delivering flawless butler services to guests and upholding brand standards. Candidates should have at least two years in luxury guest service, shipboard experience preferred, and fluent English; additional languages are a plus.

Strong leadership is essential to guide a diverse crew. This position offers opportunities to work in a premium environment aboard Silversea ships with a

Qualifications

• Minimum of two years Butler/guest facing experience in luxury settings.
• Professional Butler or luxury service certification is an advantage.
• Previous shipboard experience is highly preferred.
• Excellent fluent English (verbal and written); additional languages are assets.
• Strong interpersonal and leadership skills to motivate a diverse workforce.

Responsabilités

• Deliver exceptional butler services to guests.
• Fulfil guest orders, requests, inquiries timely and efficiently.
• Conduct embarkation inspections of VIP suites.
• Execute in-suite arrival procedures to brand standards.
• Lead, coach, train, and develop the Butler Team to deliver superior service.
• Mentor and prepare the Senior Butler for managerial responsibilities.
• Meet or exceed brand-defined performance targets and KPIs for the Butler Team.

Connaissances

Butler experience

Luxury guest service

Leadership

Shipboard experience

English fluency

Description du poste

• Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment
• Professional Butler or luxury service certification such as "The International Butler Academy) is an advantage
• Previous shipboard experience is highly preferred
• Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as (French, Spanish, Italian, Russian, mandarin, Arabic, Japanese) are an asset.
• Excellent interpersonal and leadership skills؛ ability to lead, motivate, and develop a culturally diverse workforce

Duties and Responsibilities:

• Ensure delivery of exceptional butler services to guests
• Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently
• Conduct embarkation inspections of all VIP suites
• Ensure in-suite arrival procedures are executed to brand standards.
• Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations.
• Mentor and prepare the Senior Butler for managerial responsibilities
• Meet or exceed brand-defined performance targets and KPIs for the Butler Team.