Logistic Execution & Customer Service

Kraft Heinz; Santiago; Presencial; CLP 26.929.982 - 53.859.964; Jornada completa

Descripción de la vacante

A multinational food company in Santiago, Chile, is seeking a Logistics Manager responsible for optimizing logistic execution and ensuring exceptional customer service. The role involves managing all logistics operations, overseeing inventory management, and building strong client relationships. The ideal candidate should have proven experience in logistics and customer service, strong negotiation skills, and a solid understanding of supply chain operations. This position offers hands-on challenges within a collaborative environment.

Formación

• Proven experience in Customer Service and Logistics roles.
• Strong understanding of Inventory Management principles and practices.
• Demonstrated ability in Negotiation and Vendor Management.
• Experience with Order Management systems and processes.
• A track record of identifying and implementing Process Improvements.
• Knowledge of Quality Assurance (QA) methodologies.
• Excellent Relationship Management and communication skills.
• Solid understanding of Supply Chain operations.
• Ability to work effectively in a fast‑paced environment.

Responsabilidades

• Manage and execute all logistics operations to ensure timely product delivery.
• Oversee Inventory Management to minimize waste and optimize availability.
• Provide excellent Customer Service by addressing inquiries and resolving issues.
• Manage the entire Order Management process from placement to fulfillment.
• Identify and implement Process Improvements to enhance efficiency.
• Conduct Quality Assurance checks on logistics processes.
• Develop and maintain strong relationships with key stakeholders.
• Engage in Negotiation with vendors to secure favorable terms.
• Participate in Supply Chain initiatives and collaborate with other departments.
• Manage vendor relationships ensuring compliance and performance.

Conocimientos

Customer Service

Logistics Management

Inventory Management

Negotiation

Vendor Management

Order Management

Process Improvement

Quality Assurance (QA)

Relationship Management

Supply Chain Operations

Descripción del empleo

At Kraft Heinz we create iconic brands. We value curiosity, ownership, and teamwork; we offer real opportunities to learn, grow, and contribute to projects that scale and have an impact on the business. If you enjoy hands‑on challenges and a results‑oriented approach, this is the place for you!

Job Summary

Responsible for optimizing logistic execution and ensuring exceptional customer service within Kraft Heinz Chile Limitada, contributing to efficient supply‑chain operations and strong client relationships.

Job Responsibilities

• Manage and execute all logistics operations, including transportation, warehousing, and distribution, to ensure timely and cost‑effective delivery of products.
• Oversee Inventory Management, including stock levels, forecasting, and reconciliation, to minimize waste and optimize product availability.
• Provide excellent Customer Service, addressing inquiries, resolving issues, and building strong rapport with clients.
• Manage the entire Order Management process from placement to fulfillment, ensuring accuracy and efficiency.
• Identify and implement Process Improvements across logistics and customer service functions to enhance operational efficiency and customer satisfaction.
• Conduct Quality Assurance (QA) checks on logistics processes and product delivery to uphold company standards.
• Develop and maintain strong Relationship Management with key stakeholders, including customers, suppliers, and internal teams.
• Engage in Negotiation with vendors and carriers to secure favorable terms and optimize costs.
• Actively participate in broader Supply Chain initiatives and collaborate with other departments to ensure seamless operations.
• Manage vendor relationships through effective Vendor Management, ensuring compliance and performance.

Job Qualifications

• Proven experience in Customer Service and Logistics roles.
• Strong understanding of Inventory Management principles and practices.
• Demonstrated ability in Negotiation and Vendor Management.
• Experience with Order Management systems and processes.
• A track record of identifying and implementing Process Improvements.
• Knowledge of Quality Assurance (QA) methodologies.
• Excellent Relationship Management and communication skills.
• Solid understanding of Supply Chain operations.
• Ability to work effectively in a fast‑paced environment.

Location

Santiago, Chile

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.