Head of People

Sur Global; Santiago; Remote; CLP 43,851,000 - 49,332,000; Full time

Benefits offered by this job

Fully remote from LATAM/Caribbean

EST-friendly hours

Job summary

Sur Global is seeking a Head of People to lead all aspects of people operations in a fully remote, global startup environment. You will own hiring pipelines, onboarding, contracts, and payroll negotiations, while aligning leadership development with company growth.

You will collaborate with leadership across international teams and implement scalable people processes. The role emphasizes a warm, coaching culture, with responsibility for capacity planning, KPIs, and performance reviews to keep

Qualifications

• 10+ years of experience in HR or People Operations.
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Responsibilities

• Lead hiring for high-volume roles and coordinate interviews with multiple stakeholders.
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• Own salary negotiations and full-cycle onboarding with clear contracts.
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• Manage employees and contractors across US and international locations; research tax and legal requirements.
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• Drive leadership and professional development initiatives.
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• Forecast hiring needs and align budgets.
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• Set KPIs and lead performance reviews.
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• Mediate conflicts and support a coaching culture.
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• Support leadership with day-to-day HR needs in a fully remote team.

Skills

HR Experience

English Proficiency

US Hiring Experience

Onboarding

Salary Negotiation

Remote/Global Hiring

Performance Management

Conflict Resolution

Capacity Planning

KPIs & Goals

Tools

Asana

Airtable

Google Workspace

Microsoft Office

Job description

• Strong verbal and written English. C1 equivalent

As the Head of People, you will be the go-to people partner for a small, fast-growing, fully remote coaching and consulting business, owning the people function end to end from hiring and onboarding through culture and leadership development. You will report directly to the COO and bring a warm, solutions-oriented approach that helps the business grow while keeping the team supported, aligned, and engaged. This is a hands-on role for someone who enjoys building people systems from the ground up in a startup environment.

Responsibilities

• Manage the hiring pipeline for open roles, making the initial cut on high-volume applications and coordinating candidates through interviews with multiple internal stakeholders


• Own salary negotiations with incoming hires and run smooth, full-cycle onboarding, including clear and accurate contracts


• Manage a mixed workforce of employees and contractors, both in the US and internationally, and research the tax and legal requirements when hiring in a new US state or country


• Lead leadership and professional development initiatives that help coaches and consultants keep growing in their roles


• Lead capacity planning across the organization, forecasting hiring needs and confirming budget alignment before roles open


• Own performance planning across the organization, setting clear KPIs and goals that align each team with company priorities, and run regular performance reviews


• Mediate and resolve conflicts between team members and managers, finding fair solutions that keep working relationships strong


• Serve as a trusted, approachable resource for the team, helping people work through workplace challenges with a coaching mindset


• Identify gaps as the company grows and proactively recommend and lead new people initiatives


• Support leadership with day-to-day HR needs while keeping a warm, relationship-first culture in a fully remote team

Requirements

• 10+ years of experience in HR or People Operations


• Strong verbal and written English. C1 equivalent


• Experience working with US-based companies, including owning HR for a company, business unit, or team


• Hands‑on experience negotiating compensation and managing full‑cycle onboarding


• Working knowledge of employee vs. contractor classification, including international hires and multi‑state US employment considerations


• Experience with Gusto


• Experience building people processes such as performance reviews, onboarding programs, or learning and development initiatives


• A warm, people‑first communication style, with the ability to act as a coach and advocate rather than a compliance enforcer


• Comfortable with Microsoft Office and Google Workspace


• Strong conflict resolution skills, including mediating issues between employees and managers


• Experience with capacity or workforce planning across an organization


• Experience designing performance management frameworks, including setting KPIs and goals across teams

Preferred Qualifications

• Experience in a small business or startup that grew from roughly 8 to 40 or 50 employees


• Experience with Asana and Airtable


• Experience supporting coaching, consulting, or other client services teams


• Familiarity with using AI tools to build presentations and streamline people processes

Benefits

• Compensation: $4,000 to $4,500 USD per month, depending on experience


• Schedule: Full-time, EST business hours


• Location: Fully remote from Latin America or the Caribbean


• We only accept CVs submitted in English**