Head of Operations

Confidential Careers; Santiago; Presencial; CLP 120.000.000 - 180.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Business impact

Dynamic culture

Career advancement

Descripción de la vacante

Confidential Careers is seeking a strategic operations leader to steer one of our key client portfolios. You will drive end-to-end operational excellence, own the P&L, and lead field and logistics teams to deliver measurable results in a dynamic, fast-growing tech-enabled environment.

In this role, you will build strong relationships with enterprise stakeholders, define performance plans, monitor KPIs, and implement initiatives that optimize cost-efficiency and service quality across Latin

Formación

• Leadership in operations and strategic management.
• Ability to make data-driven decisions under pressure.
• Strong financial understanding to optimize processes and profit.
• Excellent negotiation, communication and client-facing skills.
• Experience in supply chain, logistics, or retail/eCommerce is desirable.

Responsabilidades

• Full control over P&L, profitability, and cost-efficiency for designated operations.
• Define, implement and execute plans to drive operational success.
• Direct supervision of field and operational teams to ensure high performance.
• Build and maintain relationships with key enterprise stakeholders.
• Monitor KPIs and roll out initiatives to optimize daily processes.

Conocimientos

Operational leadership

Data-driven decisions

Financial acumen

Negotiation skills

Supply chain

Descripción del empleo

If you are a strategic leader with strong analytical skills and a passion for operations, this opportunity is for you.

About the Organization

We are a fast-growing technology company specializing in logistics and fulfillment solutions across Latin America. We partner with major retail players to help them scale their digital operations and succeed in a highly competitive space.

Our tech-driven ecosystem provides end-to-end solutions, integrating flexible workforce management with advanced order-processing software to optimize supply chains and enhance the final customer experience. Having experienced rapid international expansion in recent years, we currently operate across multiple regional markets, processing millions of orders and transforming the retail logistics industry.

Position Summary

We are seeking a highly analytical professional with proven experience in operational leadership to take charge of one of our most strategic client portfolios. This role requires the ability to navigate a dynamic environment, ensure operational excellence, and deliver consistent results.

• Financial Accountability: Full control over the P&L, profitability, and cost-efficiency of the designated operations.
• Performance Strategy: Define, implement, and execute actionable plans to drive operational success.
• Workforce Direction: Direct supervision of field and operational teams, ensuring high performance, productivity, and goal achievement.
• B2B Partnership: Act as the primary point of contact, building and maintaining strong relationships with key enterprise stakeholders.
• Continuous Improvement: Monitor core KPIs, identify bottlenecks, and roll out initiatives to streamline and optimize daily processes.

Ideal Candidate Profile

• Solid background in operational leadership and strategic business management.
• Proven ability to make data-driven decisions under pressure.
• Strong financial acumen to optimize processes and manage P&L effectively.
• Excellent negotiation, communication, and client-facing skills.
• Previous experience in supply chain, logistics, retail, or eCommerce environments is highly desirable.

What We Offer

• Business Impact: Take the helm of a high-priority operation and play a direct role in shaping the company’s regional growth.
• Dynamic Culture: Join a talented, forward-thinking team dedicated to innovating the eCommerce landscape.
• Professional Advancement: Engage with complex strategic challenges that will accelerate your career development.