Customer Solutions & Insights Specialist (Onsite)

Caterpillar Financial Services Corporation; Santiago; Presencial; CLP 22.320.000 - 44.640.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plan

Dental plan

Medicines reimbursement

Private pension plan

Profit share

Meal assistance

Christmas basket

Transportation

Life and personal insurance

Extended maternity and paternity leave

Employee resources group

Descripción de la vacante

Caterpillar Financial Services Corporation in Santiago, Chile, invites you to join our Finance team to support global reporting, portfolio health management, and analytics. You will coordinate data-driven insights and stakeholder communications across the organization.

You will apply analytical thinking, problem solving, and strong customer focus to improve reporting accuracy and decision support. On-site collaboration and cross-functional teamwork are essential to success.

Formación

• Bachelor’s degree (or equivalent) in Industrial Engineering, Business Administration, Control Management Engineering, or a related field.
• Proficiency in visualization and reporting tools such as Tableau or Power BI, with the ability to quickly learn new analytical tools and techniques.
• Intermediate level of English.

Responsabilidades

• Addressing and resolving customer issues and inquiries. Ensuring all customer communication is clearly documented.
• Identifying issues and determining appropriate course of action for effective resolution.
• Processing results from analysis of data.
• Execution of customer service standard processes. Maintaining customer accounts and relationships.
• Knowledge and development of key reports to manage, measure, and monitor global risk exposures with adherence to reporting requirements, policies, and controls.
• Manage the processes and procedures supporting the accuracy and timely communication of the portfolio health results.
• Analyze business requirements and analytical needs, providing metrics, insights, and reports for an appropriate decision-making process.

Conocimientos

Customer Focus

Service Excellence

Consulting

Decision Making

Critical Thinking

Problem Solving

Relationship Management

Analytical Thinking

Accuracy and Attention to Detail

Educación

Bachelor's degree (or equivalent) in Industrial Engineering or related field

Herramientas

Tableau

Power BI

Descripción del empleo

Caterpillar Financial Services Corporation in Santiago, Chile, invites you to join our Finance team to support global reporting, portfolio health management, and analytics. You will coordinate data-driven insights and stakeholder communications across the organization.

You will apply analytical thinking, problem solving, and strong customer focus to improve reporting accuracy and decision support. On-site collaboration and cross-functional teamwork are essential to success.